Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
compassmining.io (compassmining.io) has 675 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
Erick Smith responded to my question within minutes. If nothing else, customer service response time has diminished exponentially. A positive step in the right direction.
Response from compassmining.ioAug 11, 2022
Thank you for the kind review we strive for this type of feedback across the board! Please reach out if you have any more questions. Your business is greatly appreciated.
Tijl
I was a bit too fast opening a ticket. The info was on the site but Erick was very friendly, helpful and fast in responding. Thank you!
Response from compassmining.ioAug 11, 2022
If there is anything we can do to make information more accessible please email us with your Compass Account Email ([email protected]). Glad to hear that Erick was able to assist you with such ease. I will share this positive review with our team!
Pablo
I´ve purchased 3 mini bundles, paid for them in advance at $7,500 each. Now I Ask them to ship the miners to me, and I receive NO ANSWER, for more than 20 days. This people are professional scammers, more than $100,000 invested in miners and I receive 0 response. Don´t deal with them
Response from compassmining.ioAug 11, 2022
Hello Pablo, sorry to hear about your experience, the product structure of these bundles has proven to be challenging. Can you email us at [email protected] so that we can come to a resolution. I would also like to hear more about your experience so we can improve future deployments.
James A.
After almost 3 weeks I finally get a response that they are working on the issue with my miners. I asked what was the issue and no reply. Now I have a 3rd miner that is offline and no response. Once they have your money don’t expect to have any customer service
Response from compassmining.ioAug 11, 2022
Hello Alexander, I see you have left a couple reviews. We'd love to hear from you so we can escalate your tickets and hear about your experience. Can you email us at [email protected] from the email address you use with Compass. We are actively working through our queue and apologize for the delay.
Rain M.
Before I bought my Antminer, they were very attentive! My calls were immediately picked up, or returned within an hour. However, as soon as it was shipped and my money was sealed, it took 2 months of constant writing and calling for someone to finally return my message for an invoice of my purchase of $8200! I finally gave up on the warranty question I had. Very-very unhappy with their customer care and the person who sold me the antminer and seemed so genuinely caring and kind. He never did get back to me.
Response from compassmining.ioAug 11, 2022
Rain please reach out with your ticket number so we can escalate the situation ([email protected]). In efforts to improve our customer service, we would also like to hear about your experience.
Chris R.
I needed some assistance and Jesus at compass mining made the resolution for me simple, timely, and professional. Much appreciation for you Jesus. Super happy you handled my call!
Response from compassmining.ioAug 11, 2022
Thanks for sharing your positive experience with Jesus. We'll pass this positive review along to the team. If you ever need anything else please reach out!
tom R.
glad to see the change back to monthly downtime credits from yearly credits. now we just need to get back to yearly renewals from the recent change to 3 year renewals. thx
Response from compassmining.ioAug 11, 2022
We've heard our customers voice this request loud and clear, we will continue to offer monthly downtime credits. Additionally, we have also reverted back to 1 year contract renewals! Thanks for hashing with us!
Dave
Purchased 2 miners for at home mining in April. Still not delivered. Have contacted them multiple times and get the standard lines of they are expediting the order, etc.. Have ordered in the past and received what I ordered. Not any more. They are in trouble and anyone should investigate them before sending them any money for any service or product. I have credit card co. disputing charge of over $17K.
Response from compassmining.ioAug 11, 2022
Dave, please shoot us a message ([email protected]) and include your ticket number so that we can talk about your home miner orders. Looking forward to finding resolution to the situation.
