compassmining.ioReviews of compassmining.io

I’ve been mining with Compass Mining for over 4 years. The first year was solid, with very few issues. In the second year, problems started—miners would go down for long periods with no resolution, and downtime was not always credited properly. That period was rough. To their credit, Compass later improved. They introduced a more proactive ticketing system and clearer downtime tracking, and for a while this actually worked well. Unfortunately, the last year has been the worst. While ticketing is now automated, there is often no actual human response for weeks at a time, and there is no way to escalate a ticket. This means a miner can sit offline for months with no meaningful update or accountability. When a miner breaks, the system asks you to choose options like repair, retire, or ship back. But after selecting an option, you just receive the same automated ticket and email repeatedly—sometimes 5–6 times—until a person finally looks at it. Compass clearly needs more human support staff and a real escalation path. Without that, customers risk having expensive equipment offline for months with no resolution in sight.

After reading some reviews I was a little hesitant to signup, but my experience initially was very good. Then the last 3 days the miner was down because of curtailment, after contacting support I was informed that you do not receive credits unless it is over 5% (36 hours). This is a terrible rule and means profitability is massively reduced. I suggest anyone thinking of signing up to calculate your net profits based on 95% uptime.

Since 2021, I've spent around $41,000 for 6 mining machines, $1,600 on mining repairs, an additional $800 in utility fees PER MONTH, and only mine around $700 of bitcoin per month (and that's when there isn't miner downtime bc the facilities too hot to Hash, the miner is awaiting repairs, or the miner isn't being moved from facility to facility for no apparent reason). Miner names get changed so I'm not even confident where my original miners are or if the repairs I'm paying for are even mine or if the damage ocurred from all of the unnecessary movement to diff facilities. They don't have onsite repairs so you are charged $200 each time they ship out for repairs. Customer support confuses/duplicates tickets all the time, seemingly on purpose. Even if this company isn't a scam, there entire operation makes you feel like it is. Who even knows if the payouts are legit or if they are skimming off the top. Makes you wonder.

Unfortunately a very bad experience, a frustrating lack of transparency. I bought a miner operating in Ontario, frankly overpriced, over promises like "yes it costs more than twice the market price, Sir, but hey, we're here, we will ship it mount it maintain it etc." Let's hold that thought for a second. The miner remains up for somewhat year with constant downs - one maybe can expect that with all the crackdown on these mining businesses, sustainability, droughts, etc. - when suddenly just before the contract expires the miner goes down inexorably for no reason. I'm told, after a few persistent messages, that the miner had performance problems and needs to be reconfigured: well, do it then, it's still under contract, isn't it? "Ah no, it takes about $500 for those things to be done" I think about it, a little pissed off, finally I tell them: yeah ok, go ahead, do the reconfiguration and bill it to me. In the meantime their sales dept shows up to propose a mining contract renewal with a purchase new miners, cause it's better performance, etc. I refuse and keep my miner on the same conditions. Why invest more if you are not already such a reliable partner? Bottomline, the miner never comes back up, it's been almost a year since the contract was renewed, I had to open new tickets to figure out "where the hell is my miner, are you fixing it finally or did it fall into the hands of some Canadian bear?". I have no answers until I ask them to ship it to my home and terminate the contract. Then I finally get an answer: they make me sign a withdrawal agreement from the contract and that they will ship the miner to me. Again for the usual $500 USD. They also add "oh, and you have to pay the electricity bills until the shipping happens". Well that's going to be easy, the miner has been down for almost a year.. Anyways, I'm exhausted, I pay, and now it's two months that I've been waiting. Did the miner ever existed in the first place? I don't know. Is someone in background buying some old miner in China to have it shipped to me? Anything is possible, frankly. One thing I'm sure of: they won't see my money again. And you should be careful as well.

I’ve been with Compass for about 18 months. While things started off good my miner has now been offline for three months with no date for redeployment. I’ve contacted Compass several times with little help and promises of dates that don’t happen. I was in Texas for my last location after my initial contract was cancelled and so I was relocated. Now Texas fell through and they state I’m being relocated. Honestly I’m doubting they have a place to put this miner and I’m being strung along. If you visit their site they state miners will be online in 48 hours. I’d be very cautious of this. I asked to have my miner replaced and they said no. They done nothing to help rectify the situation. I’d stay away from Compass and put my money else where. Update 12/20/23: the initial promise to have my miner back online in a few days passed last week. Now the story is some time in January. Honestly this just keeps getting worse. Update 12/22/2023: Now I’m just getting copy and paste responses. None of them address my questions or concerns. None of them tell me when the miner will be back online. I highly recommend staying away from this company. Update 01/12/2024: I was told on 12/27/2023 that all 400 offline miners would be online two weeks. Well it's more than two weeks later with no update and my miner still is not online. Their only solution so far has been to ship me my miner. Update 01/19/2024: Another week and no response to my follow up. All I received was a notice from TrustPilot to send in more information as it seems Compass was trying to get this review removed. Update 01/22/2024: I received a reply from the team after they found this review. The short version is that the miner is sitting in a warehouse in Washington without a plan or date to redeploy it. This does not look good for the company. It seems they are unable to find locations for these miners. Full response is below. We're very sorry for the delay in getting your miner online. Your miner is still at our Washington Service Center, and it is still pending redeployment. Currently, we have a substantial amount of units that are still pending redeployment due to an influx of miners that have been sent to our facility due to the closure of our Texas 4 facility. We continue to process units at the service center and transport them to different facilities. We're making good progress in bringing more relocation miners online. All the remaining units that have been serviced at the Washington service center are currently being prepared for shipment to our Texas 3 facility, where they will be redeployed. You can go to this link for more information regarding our Facility Update. We appreciate your patience and understanding during this time. Update 01/31/2024: Still nothing. Not online not plan for when. It’s now going on five months without mining. Update 02/12/2024: Again, nothing and zero communication from Compass. This seems like a scam at this point. I honestly don't believe they have the facilities to relocate these miners. I'd highly recommend staying away from this company. Update 03/04/2024: Well, I am back up and mining in a new location. After more than 5 months I was placed back in a facility with no compensation for lost time. Honestly, while I am happy to be mining again, I would not do this again based on the lack of support and customer experience.

As a Compass Mining customer, I have faced significant challenges with the prolonged relocation process of my Antminer S19 XP from the Texas 4 facility. Despite an substantial investment, two of my miners have been offline for a year, leading to considerable financial and operational setbacks. The primary task at hand was the relocation of my miners from the Texas 4 facility to a new location. However, this seemingly straightforward process has been marred by extensive delays and a lack of clear communication. The responses to my repeated inquiries about the status of my miner were often vague, providing no specific timelines or detailed updates. The situation was exacerbated by inconsistent service experiences; while a few of my miners where successfully redeployed, others, including the Antminer S19 XP, remained in limbo. This inconsistency highlighted operational inefficiencies within Compass Mining. While I understand the challenges inherent in large-scale mining operations, the fundamental issue here was the simple relocation of miners, a task that should not have resulted in such extended downtime. Transparency, prompt communication, and efficient logistical management are key to customer satisfaction, especially when handling high-value equipment. Recommendations for Improvement: Streamlined Relocation Process: Simplifying and accelerating the relocation process would significantly reduce equipment downtime. Improved Communication: Providing regular, detailed updates on the status of equipment relocation and addressing customer queries promptly is essential. Compensation for Downtime: Implementing a policy to compensate customers for prolonged inactivity could help alleviate financial losses and build trust. Operational Transparency: Full disclosure regarding the challenges and delays in the relocation process would enhance customer understanding and patience. In summary, the experience with Compass Mining has been disappointing, primarily due to the lengthy and poorly communicated relocation process. For better customer relations, it is imperative that Compass Mining focuses on improving its communication and operational efficiency, especially in straightforward tasks such as equipment relocation.

I have been a customer of this company for nearly two years now, and I am very disappointed and regret having chosen them as a home for my miners. When handling the whole  „Texas situation" as a whole — that is, the delay in finishing the site in the first place in February 2022 with a huge delay in deploying the ASICs for mining, maintaining power uptime, and communication with customers — it is a complete mess and seriously lacking management and organization skills. I do not mean that in a sarcastic or ironic way; that is my conclusion when reviewing my mail and ticket history. And, of course, the many down times since the start of hashing. When reviewing my tickets, I can clearly see customer service is understaffed. I am asking simple questions that have not been answered for 7 days, and I have to actively ask for feedback to get only some unspecific answers referencing  generic „Site Updates" posted on their website. I still did not receive a satisfying answer to some of my questions. Although they state that there is a monitoring service established, one of my miners went offline, and the „Monitoring Team" did not realize that for 7 days!? Is this a serious business? When asking what was going on, I received a   „we contacted our on-site team" and had to wait  for an answer for over seven days! Compass Mining has now decided to refurbish their Texas 4 sites and relocate the ASICs. If delaying responses is not intentional to stall customers like me, this is definitely a sign of mismanagement. I still don’t have an idea where my miners currently are, and I did not receive a rough estimate of when my miners will be cleaned or an estimated date when they will arrive at the backup facility and start hashing again. Please be aware that when ordering hosting in Texas, you may encounter the same mismanagement and problems yourself.

I have two hosting providers. One provides consistent uptime, clean invoicing, and is responsive to service requests. The other is Compass. Late deployment (months of lost time), some machines have been moved 3 times in less than a year, due to site issues. Billing is consistently wrong. Deadlines, for example on warranty repairs, are not kept. The only reason Compass gets more than one star is that some of the support staff do seem to be trying hard to do their jobs. I have no idea what it's like to work there, but it can't be pleasant, given how many unhappy clients there are. While many of us have concerns that Compass is stealing hashrate from customers - given the lack of transparency it would be hard to know for sure - simple incompetence appears to be the more likely explanation. Either way, I'm happy I only placed a small number of miners with them as a test. It's been a frustrating and money-losing experience, and please, please do not host with them! Just an update - One of my miners that is past due from being out for warranty service for over two months. When I submit or follow up on support tickets, all I hear back is that support has "pinged our service center for an update on this unit and what it's current status is." Tyler Cohoon - can you assist?