compassmining.ioReviews of compassmining.io

Been mining with Compass for over a year now. Like everything else in crypto this past year, it has been a rocky experience to say the least. I will say that the people at compass have really gone out of their way to try and make the experience as fluid as possible. They continue to make the user interface better and better and you can now see exactly where each miner is located along with the miner’s information. They have been very informative and have kept me up to date even as several of the mining facilities have gone out of business. They have covered the expenses of moving miners to new locations. I hope they continue to grow as a company because you can tell that they actually care about what they are doing.

Help from Erick Smith. Took 3 days - but they are busy there. At least they respond accurately, and they usually are helpful and informative. Also the hashing power has recently been 102-103% which is darned good.

Delay delay delay for months and years. Who audit their business? Is it another FTX scam!

Compass Mining never fulfilled its end of the bargain. I bought 12 mining rigs over a year ago and some are still not online. In addition, they've unilaterally increased my hosting fees despite being mid-contract. If anyone knows of a lawyer group bringing a class action, I'd gladly join.

Originally purchased 21 BTC miners July and August 2021. Late getting online. Have in general been online for a year. Had to constantly badger them about 3-4 miners at a time underperforming or offline. Now out of 21 miners I have 11 working and 9 offline. Normal failure rate on miners is about 5% with life expectancy of 3-4 years. This is a 50 % death rate in 1 year. My sister has 100 miners. 4% failure rate. Same type, but were at different facilities. Now I have to pay for multiple hashboard repairs. Won't make up difference in cost for 6 months if I do that. I think facility they were located at had bad heat, environment of electrical fluctuation. Miners at other facility did not have that problem. Had 10 Z15 miners took 3 months longer to go online. Then the facility dispute were taken offline and 3 more months to go back online. Missing 1 of them as well. Customer support is terrible. Despite multiple tickets very few responses. Can't get anyone on the phone.

I would recommend to stay away. The hosting order section was removed from the dashboard. So it is impossible to see what reference number belongs to each order. I keep emailing support and not getting responses. The hosting rates are going up. Many miners still offline. Many facilities getting closed. Orders which were supposed to be live in June are still not live.

The miners are definitely overpriced but it’s worth it to know that I’m buying from a reputable company and won’t get burned. Erick Smith was very helpful in answering my questions. The guys deserves a raise with that kind of customer service.

Compass has been an ongoing pain in my life for over a year now. First, months of delays beyond what was promised in getting miners received and online, resulting in lost income; then a facility that went offline for nearly a month; followed by a different facility having issues with its site, requiring a move; followed by a different facility deciding to no longer provide hosting for Compass customers, requiring another move, with a month of lost time. With significant complaining and a lot of documentation, credits for hosting can get issued, but that doesn't make up for time lost hashing! Billing isn't transparent - it took nearly four months to confirm one hosting credit - each time i enquired I was told, "I have escalated your ticket to the proper Finance team member, and we will fully review your issue as soon as possible." Communication is slipshod at best and at worst the company actively gaslights its customers (e.g., changing outage histories on the company's site status pages). I host most of my miners with a different company and the experience is 10X better than with Compass. I was testing Compass' hosting to see if I should move to them, and *very* happy I didn't commit more. DYOR! Mining is challenging at best; Compass is far from best.