compassmining.ioReviews of compassmining.io

So far it's been a trust worthy company, which given the current conditions of the market it's a big compliment. Most employees will make a good effort to solve your problem, while few others might not put as much effort. The company is currently making some changes that will hopefully make the overall experience better, but still has some key things that could improve, for example customer service when related to billing and credits.

Mail from Compass says my miner is safe in Russia.. Should anything happen they will relocate so no worries! A week later I didn't have a miner in Russia.

They managed 21 of my miners, every single one I bought to them. - The had 3 months delay to put online 10 of them in Soth Carolina. - They gave me other lower quality miners in another place... 2 extra weeks claiming to get this right. - They leave 5 unattended in Russia without any advise. In fact, agains our advise. Still MIA. - They lost 1 Z15 they sent to reparations to Hong Kong (600 USD) but before they told me it was a silly thing of 50 USD), 8 months off. Now happily online. - I have 4 in North Carolina, but 1 of them six months going at 5% of the capacity.. they charged me full electricity for those 4.

I have bought machines and they are always delayed and they change the terms of service post signed contracts. Wish I had gone elsewhere.

Erick Smith from the customer support helped me a lot. Thanks to him

What we faced with Compass was really a one-of-a-kind experience, in a very bad way though. I have never experienced something similar while dealing with other hosts. Deploying hardware was delayed, not in days, or weeks, as I am writing it is three months late and counting. I have not had one month where all the already deployed devices were online. In the beginning, their customer service replied promptly, now the case takes a week to get looked at, and when an Asics is offline and just needs restarting, this is definitely not acceptable. I rarely write bad reviews, and I am writing this after giving their customer service team multiple notices and requests but none get handled. Now I will make it my personal mission to negatively review them on every online platform and warn anyone I speak to about them. Please be aware!!

I unfortunately have to agree with most of the below reviews. If you decide to use this company to purchase ASICS and for hosting those miners, just understand that there is ZERO guarantee that they have those machines to sell or that you'll get them anytime near the stated delivery date. I purchased six miners in Aug 2021, and to date, have only four of them working (they were supposed to all be set up and hashing by early last summer). They already have tens of thousands of dollars of my money with no idea when I will receive the other two. This company simply sells machines they don't actually have. I'm starting to really regret using them.

Scroll down and see the reviews for yourself. Horrible uptime if you’re lucky enough to even have your miners up.. bought a bundle over a year ago and still waiting for the majority of the units to be deployed. Customer service gives generic answers, never explains the actual situation, promised and deadlines are constantly missed. Telephone is never answered. I’d say at this point there are ground for a law suit. Absolutely appalling !!! I feel robbed and that huge amount of money could have been spent on my sons education.. I will change my review if compass man up and sort this situation out.