City FurnitureReviews of cityfurniture.com

I placed an online order for a dining room after visiting the corporate store in Tamarac since the sales person Michael Cameron never responded to my emails even though I wanted to give him the business. Nevertheless, I have submitted two (2) claims about this table as this table is NOT SAFE AT ALL for anyone, especially for parents with children. First of all, I have to tighten up the screws on the chairs every morning since they get loose from regular usage; sitting down which is what we are supposed to do. Second of all, the base is not heavy enough to hold such glass as this glass keeps lifting up. I am VERY afraid this glass will break and hurt my children 5 and 3 years old. I can not believe this table is even being sold by City Furniture. Furthermore, I can not believe I am not given the opportunity to exchange this for my peace of mind as a mother. I am afraid of having a dinner on my table with my family or even allowing any visitors to sit there as I don't want to get sued if they fall from the chairs or hurt from the glass breaking on falling on them. I have made many purchases to decorate my home and I normally buy at Baers, Ashley's Furniture or Rooms to Go and this is the first time buying at City Furniture and I feel like it has been the worse customer service I have received. I even paid for additional coverage for my table because I like to make sure everything is covered YET I feel at a loss of words. All I want to do is be able to change this table for a SAFE ONE for MY CHILDREN, MY FAMILY and VISITORS. I have not had this table for more than a MONTH. 3 days is NOT enough to know if something is SAFE. Even Rooms to Go gives 90 days on a mattress exchange; I should not be forced to keep something which is NOT safe.

I called several times to speak to manager Never returned my call They sell you furniture telling you it’s interest free for 2 yrs & charged me $423 on my last statement from Syncrony saying it was for 12 months only I will never shop there again No customer service They’ll lie for a sale!!!

I want to share with you the experience I went through when ordering my Office Equipment (which I bought back in February of this year.) I was to receive the rest of my office furniture yesterday 03/30/21 between the hours of 12:00pm and 3:00pm (Both stated in text and email). at 9:57am, I received a call from the driver - stating he's 15 minutes away. I said I unfortunately will not be there until 12:00pm. He said are you sure, we are close. I said, I'm at work I will be there by noon. He said ok. at 10:12am I received a call from the other driver on a different number - stating they were really close and we should take this now. I said I could not because I was not at home. He said well I have to go over the bridge, so we won't be there by 12:00pm. I said, I don't mind what time it is as long as it is past 12:00pm. He said, fine, and hung up the phone. at 10:14am sensing there would be an issue with getting my furniture I called Customer Care. I received a call back from them at 10:25am from a gentleman stating he would reach out to the driver, he placed me on hold, came back said I couldn't get a hold of them, but would keep trying and let you know. I said ok. at 1:42pm received a call from Stephanie from Customer Care - Stated they received a message from the driver that my furniture had scratches on it and would need to deliver it some other day. I told Stephanie, that sounds awfully fishy to me given the fact they are not at my house, I would assume these are in boxes, how did they know this prior to getting here and went on to tell her the story of what I have dealt with in the morning. She said she did not know of the story. And I asked that they still bring it by because I needed the desk, and that we can change it out later the following week if that works. Stephanie said absolutely and went to contact the driver of this (Though she never called me back letting me know.) at 2:45pm - I realize I am not getting my furniture because Customer care would not pick up and the drivers were not answering. I placed my phone number in queue hoping to get a call back. at 4:45pm - received a call from Ambria, told her the entire story above. She called both numbers I had and informed me that the drivers were done for the day, and if I would like to speak to a manager. I said yes. at 5:34pm - The manager finally gets on the phone to talk to me, and I went on to explain the entire story above. His name was Ivan, and he could not be any less empathetic or sorry for the issue if he tried. He offered me a few options, option one, I can drive 3 hours to pick up the furniture in the city of Tamarac, option two, Go to the store to find something else, option three, Ask for a refund, or option four get my items on Saturday. I was furious at this point, I said, no one is held accountable for this, I had to take off early from work to accept a delivery and you did not hold up your end of the bargain. I said, Going to Tamarac is insulting to me and the fact you said it was arrogant beyond purpose, I can't get new furniture, it would take more time to come in and even more time to hope it would be delivered. Option Four is the same issue, how do I know you will bring in Saturday, or ruin it, or both. Ivan offered nothing in the way of help. Could he have offered 5% off my furniture, $200 off for inconvenience, take of the installation charge? NOTHING. They screwed me over, I spent the entire day on the phone with them, and I knew they were going to do this before 10:30 that morning. I have spent $10,000 with this company and I promise you after this experience, I will never be doing business with City Furniture EVER AGAIN!

The reviews and comments of these customers are not an exaggeration. Just be more transparent with your customers. Shouldn’t be much to ask.

I ordered a sofa on Thanksgiving, they said that they will deliver it in mid of January. It's already end of March and they always say that the sofa is not ready. Last week we called, they said it's already in the Wearhouse and ready for shipping this Saturday. And today we received an email that it's not ready again. It seems that they just give this sofa to other customers who are local and don't want to send our sofa to our city because they don't have enough furniture to send. We asked them and they said they use another company to deliver sofa. I am super angry and tired of sitting on the floor. Very disappointing. Don't recommend this store to anyone, you will just waste your time.

I purchased a house full of furniture during 2020 including stain removal warranty (empty stores during the pandemic) from City Furniture. - In March 2021 my 5 month old puppy urinated on the couch saturating the entire cushion and some surrounding cushions. - I immediately contacted and filed a warranty claim. Supplying pictures and info. - I was made to wait 11 days for a technician to come to my home to verify the damage. - The technician was in my home for less than 5 minutes, took 2 pictures and made no attempts to rectify and stated he would submit the report. - City Furniture called me 2 hours later to inform me they are not going to honor the warranty. - Their reasoning was that after we submitted the claim we washed the cushions. - Apparently at City Furniture it is an acceptable request to expect a customer to leave urine stained, harsh smelling cushions in your home for 11 days waiting on their 3rd party technicians. - They refused to replace or refund. Unacceptable!

No compre la garantía, harán todo para no respetarla. Pague garantía para manchas, el vendedor me dijo cubre todas las manchas. Llame para hacer efectiva la garantía después que mis niños mancharon el sofá y me dijeron que si posiblemente era cloró no lo cubrirían. Me mandaron según ellos a un especialista para decir que la mancha era cloro ( el hombre no estuvo estuvo 1 minutos en mi casa solo tiro un líquido y paso una tohalla para según el corroborar con prueba científica que era cloro) hable con una supervisora y me dijo que ellos respondían siempre cuando sea mancha que salga. No entendí eso garantía para manchas que no son manchas.....roban a la cara, tienen a dos señoras en el departamento de reclamos y están entrenadas para estafar y no cubrir las garantías. Me tomara más tiempo y quizá perdida de dinero pero haré respetar la garantía por la vía legal, no por mi sino por todas las personas a las que les roban vendiendo garantías que no cubrirán.

DO NOT BUY FROM CITY FURNITURE!!! YOU WILL BE SORRY!! Purchased online bedroom set. Refused to schedule delivery at a time convenient for me. Was on hold for over an hour trying to get ahold of someone. Finally called a random store to talk to someone. They cancelled the delivery, but said I had to call customer service to cancel the order. Called customer service and they said I spoke to a mystery sales person, which I did not, prior to placing my order and that he had to cancel it for me. I never talked to anyone about my order prior to placing it and the only person I talked to after was a person by a different name than what they gave me. Giving me the run around. Just had to dispute it with my credit card instead.