City FurnitureReviews of cityfurniture.com

Response from City FurnitureMay 15, 2026

Hi Cindy, we recently joined Trustpilot and are revisiting past customer feedback, including your review. Thank you for reaching out and sharing your experience with our customer service team. We sincerely apologize for the long wait time you encountered while trying to reach us. We understand how frustrating this must have been, and we truly appreciate your patience. During the period of your call, our team was operating with reduced staff due to COVID-19, which unfortunately impacted our response times. Please know that we have since taken steps to strengthen our team and improve our service, so that all customers can reach us more promptly and receive the assistance they need. We hope one day we may restore your confidence in us.

Response from City FurnitureMay 15, 2026

Hi Chad, we are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.

Response from City FurnitureMay 15, 2026

Hi Oliver, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.

Response from City FurnitureMay 15, 2026

Hi Niurka, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. Since then, we have made many positive changes throughout our customer service and delivery processes and hope to provide a better experience in the future. We hope one day we may restore your confidence in us.

Response from City FurnitureMay 15, 2026

Hi Big Mama, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.

Response from City FurnitureMay 15, 2026

Hi Renan, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.

Response from City FurnitureMay 15, 2026

Hi Marisol, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.

Response from City FurnitureMay 15, 2026

Hi Andrew, we sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced. Since then, we have made many positive changes throughout our customer service and delivery processes and hope to provide a better experience in the future. We hope one day we may restore your confidence in us.