City FurnitureReviews of cityfurniture.com

I purchased a $2000 recliner couch and it was DAMAGE when delivered. I called to return the couch because they wanted to repair it. I ask for credit and buy something else and they refuse. So, there exchange it for a new one but will not give me credit, so I can buy something else. Doesn't make sense at all if there taking it back to replace it. Also I spent over $7500 total that day and my bed was delivered with missing parts and my mattress was delivered wrong. I ordered a king size and was delivered a queen. Then they tried to deliver my king size mattress with a tear on the side. Terrible customer service on City Furniture, I will recommend to everyone not to purchase anything from them. They want the sale and walk away from customer service. Also for my inconvenience they wanted to give a $100 discount. UNREAL..

Back in December of 2019 I bought all the furniture for my home. Including a recliner which I insured. The delivery was scheduled for two weeks after. The first delivery came 4 weeks after and incomplete. After complaining to City furniture. They send me the second delivery two weeks later. The delivery was incomplete again and the furniture was broken. I complained again to City furniture and I received the third delivery 3 weeks later again and again incomplete. Finally after many tireless complaints I received the rest of the furniture in late February. To finalize things my leather recliner stained from regular use and now they don’t want to stand by the warranty I purchased which includes stains. As a piece of advise If you are thinking of buying furniture at City Furniture. Think again, shop anywhere else. Thank you.

Update #3 now 4 months later and still no dining table. The response I get back from City furniture is due to Covid... Hello we even have a vaccine now for Covid and the manufacturers can’t build or ship tables?! Bottom line I went to Rooms 2 Go took out another line of credit and within 5 days due to my convenience now have my living room fully furnished. Once again I will be returning to the store for a full refund and taking my business and money to Rooms 2 go as they were not surprised in regards to my situation. They say they hear that from lots of customers that due to the inconsistency of deliveries and poor customer service once you’ve made a purchase with City furniture, Rooms 2 go gains additional customers. They sure gained me!!!!!!!! UPDATE*** Almost 3 months later and I still don’t have my dining table... The answer I get is “It’s back ordered” but you go to the showroom and they are still selling the same exact dining room set I purchased on October 30th. I am filing a complaint with BBB. I should of checked the reviews before purchasing anything at this store. My delivery was partial when the day before all pieces were confirmed by a call i received from a customer service rep. The very next day 15 minutes before delivery I receive a call that the dining table is not in stock. The customer service rep was not much help all she kept saying was SORRY. Now 4 calls later with 4 different reps I still can’t get a confirmation as to when I’ll get my dinning table. All I’ve gotten after the partial delivery is SORRY!!!!!!! Sad I’m not the only one with the same issue in receiving incomplete deliveries once they been confirmed the day before. Not buying here again, plenty of furniture stores in Doral and Kendall with better customer service and resolution.

Tenga mucho cuidado cuando compra son muy amables Hasta le dicen que no va a pagar intereses por los años que ellos decidan según su compra y al final le ponen a pagar algo que inventan y al llamar al banco que le da el préstamo le dicen que no saben lo que city furniture de dijo Pero que tienes que pagar un por ciento Yo jamás voy a volver a comprar con está compañía No devolví el juego de comedor porque ya el viejo lo había desecho Mucho Cuidado pregúntelos todo si decide comprar con ellos

Terrible! Never shopping at city furniture again. I ordered a piece of furniture in December, and the earliest delivery date available was Feb 19. My friend ordered the same piece a few days later and got it the next day. I was enraged, but decided to wait. After waiting almost 3 months, it gets here damaged. Now I have to wait another 3 weeks. I’m getting a delivery in March that was ordered in December! Terrible planning on their part.

Bought a dresser and nightstand from City. The nightstand was broken and have been talking to customer service for 2 months.Still no results still got broken nightstand.Been lied to told it was ordered then told it wasn't. No refunds quit returning my calls and never made it right.Buyer beware.Please shop for furniture someone else.City is a big joke.Stay away

I had a delivery scheduled for Saturday. The driver called said they would arrive between 11:30am and 12:30pm. They never showed up. I tried calling all day and I was told they would contact the driver. Now I have to wait 32 days for delivery for a new delivery. A couch I have needs a motor and power for the USB. I called for repair and it is 12-14 weeks before I can have my recliner working. Stay away from City Furniture

So I usually don't ever leave reviews. But I believe this time it deserves one. I purchased a bedroom set back in November 2020, and it's cost me around $5k. I know it's a lot but it's gorgeous. So the dresser was to be delivered Feb 3 2021 between 2-5 pm. They didn't show up until 11 pm and since I live in an association they didn't let them come in because of how late it was. So they were turned away and were told that I would reschedule. I called in the morning and apparently because I didn't accept the delivery I won't be receiving my dresser until May because it was given to someone else. Horrible experience. Customer service did absolutely nothing. How do I loose something when it was their fault and very inconsiderate.