City FurnitureReviews of cityfurniture.com

I am writing this post to plead with everyone in Florida to not use City Furniture. Their customer service is horrible and they do not stand behind their products. I bought a set of six wooden dining chairs, with additional warranty, and i had 3 of them break with cracked legs. They made me wait 6 months for repair and then finally exchanged the chair. The exact same thing happened again to 2 of the chairs, and they again told me to wait another 4 or 5 months for the part to fix the problem. I only asked for an exchange, from different manufacturer of equal value, and they refused. If you value your hard earned money, don't buy anything from City Furniture

We ordered a platform bed from them at a good price. They delivered it, but none of the hardware was in the box. It had an empty bag instead. So I called. They said they'd ship it and it would be here in 3-5 days. A week later, no hardware, so I called customer service. She explained to me "it didn't work". I asked "what didn't work"? She claimed they ordered it to be shipped but they must not have had it. So she told me that it wouldn't be in stock for 6-8 weeks. I asked if I could trade for another bed that was just slightly higher since I had to go through this inconvenience. In a very rude tone, she said "not unless you pay for it". I asked to be escalated and the supervisor was just as rude and unaccomodating. She told me they would escalate to the next level and I would hear back within 24 hours. A week later and nothing. I went in and talked to my sales rep who told me my best bet was to call CS and swap for the same bed so I tried that. Now it's supposed to be delivered on 6/8. I don't have a lot of hope in this delivery because it doesn't stop here. The day after we ordered the bed, we also ordered a very nice sectional from them. They delivered it today. It was sent configured incorrectly. It had 2 right recliners and no left recliner. The delivery man, very nice gentleman, got on the line with customer service and she said they didn't have that in stock until July (over a month out). I explained what just happened with the bed and asked if they're willing, on this one, to extend something to me for my inconvenience. Another rude reply "not unless you pay for it". I sent it back. Even with that she was rude saying I wouldn't receive my money back until it cleared the warehouse. Our sales person in the store was wonderful, our delivery men were great. Every single person in Customer Service I spoke to was rude and mean. Because of they're "the customer doesn't matter" policy in CS, I will NEVER, seriously, NEVER do business with City Furniture again.

I strongly encourage people to stay away from this organization.... actually it’s the epitome of disorganization. We purchased a bed and it took five deliveries for them to fulfill the order. Then they offer a pathetic $100 in compensation . No coordination between their sales, customer service and technicians. They refused to put us through to the CEO to file a complaint. I’d advise all to stay WELL clear of this company.

BUYER BE AWARE CITY FURNITURE IS A SCAMI bought a Coffee Table with 2 end tables and a Dinnette set. The coffee table and one of the end tables are wobbling and the Dinnette set 3 of the chairs are uneven and shake. THEY REFUSE TO REFUND.