City FurnitureReviews of cityfurniture.com

We shopped at several stores in Naples and were looking for a specific width dining table set. After looking at several stores we pulled into City Furniture. We were greeted by a very nice and informative sales person, Natalie. She listened to what we said and she showed us table sets that met our measurement guidelines. Although I was a bit hesitant with purchasing there, knowing that the quality isn’t great, we decided to purchase the set. We crawled under the table and flipped all of the chairs to inspect for construction quality and felt it was good. We set up delivery and received the set. The table and one chair was damaged. We called the store and they said we had to go through the claims process online. We did and they set up a new delivery date to replace the table and chair. Table two was delivered and it had a large water spot on it. Claim number two. (While preparing for this delivery, the chairs were moved out of the way, I noticed two of the legs on different chairs were cracked, all the way through.) We called the store to see if the two new chairs could be brought with table number three but they said we’d have to file yet another claim, so we did. (Claim number three.) The claims department said they’d have to send a repair person out first and if we weren’t happy, they’d replace the chairs. We told them we wanted the chairs replaced as a cracked repaired chair isn’t acceptable. The repair was set up. The night before the scheduled ‘repair’ they called and said the two chairs couldn’t be fixed and they’d give us a gift certificates, a discount, or two new chairs. We wanted the two new chairs to complete the set. (If we wanted damaged furniture we’d go to goodwill.). The two chairs won’t be available until April. We will wait until then and hope we get two undamaged chairs. (This all took place in about 10 days, with the delays due to the delivery schedules.) We are in our 60’s and have bought lots of furniture over the years. We have NEVER had to replace one piece until this dreadful, stressful, and frustrating experience. Oh, how I wish I would have gone a little wider on the table at another store to avoid this terrible experience. Honestly, I’d love to return the entire set and start over!!! We will not go back to City Furniture again and hope this will be resolved soon.

We bought a $2700.00 Beautyrest Mattress set from City Furniture online! After 1 month ownership there are impressions on both sides and a hump in the middle of the mattress.I called and filed an online complaint,no one ever called me.I reached them last week and was told they would do nothing that I needed to call Simmons I said the mattress is one month old that didn't seem to matter. This company will not stand behind the merchandise that they are selling. I would not recommend buying from them after this experience.

look I'm very disappointed with you guys I bought the furniture with you guys and it was due to be delivered at the end of January, every day they change to a different date, they deliver missing pieces, today they would deliver the table, they called today to say that the part of up is broken on the day of delivery, I think it is disrespectful to the customer not to mention that you call the salesperson who attended you and they do not answer, I had a bad experience with city furniture, I will return all furniture because no delivery forecast they have. horrible aff and I bought the same table in the photo, don't buy it at this store, they don't deliver on the right date and the service is terrible after purchase.

I contacted customer service regarding the color discoloration on our Savanah table. They informed me I did not take an extended warranty on our table. The table is 3 years old and there are only 2 people living in our home using the table. No harsh chemicals were used in cleaning this table. The table is showing ware in the places we place our arms only. Very dissatisfied!

Your automated sorry not sorry after 5 years doesn't make it any better. Anyone can just blame everything on covid and wash their hands. My biggest frustration was the bad communication and the zero customer service. A real company will go their way to make things right, so for that I keep my stance 👎 Worst experience ever, customer service on the chat is the worst.I order on November 30 they had a good sale. The item never arrived, I called they say it was on back order. Then I was mislead that my item was arriving on January 24 and when I call today almost two months later they tell me again no the item is discontinued, I had already called twice to see if I can replace the item and receive the wrong information. Also twice on the chat and after they wasted my time they will disconnect me. Never buying or recommending City Furniture. After waiting two months you would think you can honor just switching the item without the upcharge. No you rather make money and lose a customer for life

We ordered a bed from City Furniture, we debated on the color and then finally decided on the original color we chose. I walked out of the store and left my husband with the salesman to finish up the paperwork because of being uncomfortable with my mask and breathing. We paid over $200 expedited shipping fee to be able to get it within the week or the following week. To make a long story short they delivered the wrong color and as they were bringing up the headboard the delivery personnel damaged it. My husband called customer service immediately to report that the color was wrong and that it was damaged. A couple weeks later, we still have the damaged bed which now they said they would replace but are refusing to replace it with the color we ordered. My husband never got a copy of the physical invoice, it was suppose to be emailed but he didn’t receive the copy. The sales person refuses to take ownership that he wrote the wrong color... we did go back and forth on which color at first so he may have been confused (I’ll give him the benefit of doubt) but at the end of the day we are the PAYING customer and he is arguing with the fact that he made an error! Their sales people and customer service should take a course in CUSTOMER SERVICE. I’m not asking for a refund, just want what i ordered in the correct color! Do yourself a favor and go purchase your furniture from another reputable place!

I purchased a mattress last month after 3 weeks it has humps I contacted customer service I was told I m qualified for a replacement because I purchased a mattress protector recommended by the sales associate for $99 when I got to City furniture they charge me $125 plus $59 for delivery of the new one. The second mattress is sinking in the middle they sent a Mattress expert to check it yes another defective mattress. Customer service called to tell me there is a delivery charge for another piece of crap really I already lost $ 283 on top of the purchased price where is customer satisfaction. DO NOT waste your money buying at City furniture.

City Furniture made a delivery to my house. They called and said they would be right there, but they showed up 2.5 hours later. Disrespect right from the start. When delivery people were finished, I asked if everything was working properly (Bed had three electronic elements). They said yes, but I asked them to wait so I could check the elements myself. After I found that the third element was NOT functioning/was defective, I turned around to tell the drivers to take item back as it was not working. However, to my shock, they had already gotten in their truck and were driving away. Mind you I did not sign ANYTHING stating I had received the item in working condition. I immediately called City Furniture Customer Service who offered me $200 to keep the defective merchandise or offered to come by on Dec 15 2020 to fix the unit. They never showed up. I then called my salesperson who guaranteed they would show up on Dec 22nd. Again, no show. I then went in person to City Furniture in Boca on Airport Road. After spending at least 2 1/2 hours in their Boca Raton/Airport Road customer service, Charlene (Customer Service Manager Cxxxxx was at first very friendly but after speaking with City Furniture's main customer service over the telephone she became very belligerent). Cxxxxx had me speak to Nxxxxx supposedly a manager, on the phone. She refused to have them come to my house and pick up the defective unit, AND she stated that I had cancelled the two earlier appointments. Clearly a lie and a convenient way for them to refuse to take back their defective item. They set a THIRD appointment to fix the defective unit for 1/4/21. I will believe it when I see it. Nxxxxx also refused to allow me to speak with her supervisor. After the call, Mxxxxx, one of the store supervisors, said his hands are tied. So, his hands are open to accept money when a purchase is being made. But, if there is a problem, well the hands close the eyes roll and I am referred to Nxxxx the Negative Nilly who is programmed to say no, no matter what. Doesn't matter that I never signed for the delivery, doesn't matter the drivers literally ran away and hid like little scheming children after delivering a unit they knew was defective, doesn't matter they missed two prior appointments, she is not going to budge nor accept responsibility. And, she makes up a story that I cancelled the appointments to fix the unti. Really? I demand my money back and for them to pick up this clearly defective unit that was never signed for nor accepted by me. Drivers apparently took a picture and left without telling me. Better off going to El Dorado where the Customer Service department is run by humans who are as nice and helpful as the sales staff. If you like spending hours with customer service, waiting over 2.5 hours for delivery drivers who are "on the way and going to be there soon" and then leave you defective merchandise without you approving the delivery with a signature, then City Furniture is perfect for you.