City FurnitureReviews of cityfurniture.com

Usually love City Furniture and have purchased many pieces from them over a 20 year time. But recently i found myself disappointed by the customer service and lack of understanding towards customers. 2 weeka ago my wife an I purchased a section with the reo of a sellers person. We found piece we loved but was worried about the measurements fitting the living room. We gave the sales person the measurements and was told it would fit the area. Fast forward to delivery day, the pieces didn't fit, had to beg them to let us exchange it with something different, used the same sales person and gave them thensame measurements, just to have the issue happen again, now im stuck with a sectional that I've come to hate and out of $3000. So before you purchase please know you will have a had time making returns or exchanges and they way they are nice and pleasant with you at time of purchase will not be the same if something goes wrong and you need to make changes

We bought two expensive couches from this company on Labor Day weekend 2025. The leather is very soft and supple. The massage works well. We have a problem with the speakers in the couch. At the store they sounded loud and incredible. They are not loud blue toothed to our Samsung 65" TV. Called their service department and they sent a tech. He did not know of this issue and referred it to the manufacturer for a fix. This was months ago never heard back. I had initially asked the salesperson about Bluetooth and does it work with any Bluetooth TV. They were not sure but assured me the delivery service would hook it up to insure it worked properly. I was concerned that once you accept delivery from this company the product is yours- no returns. In addition, I paid almost $200 dollars for premium delivery and their delivery people said they do not hook this up only unpack the furniture and place it. I was upset since I had been told they would hook this up as part of the delivery charge. They put me on with service and while discussing a solution the delivery people walked out without placing the furniture. They never even told us they were leaving. Not sure what I paid $200 for. I would give 4 stars for the couch since it is very comfortable, and all the other features work fine. I would give one star for the delivery and one star for the tech who has not followed up for a solution to the low volume. I assume they do not sell many of these. Be careful in purchasing this item from City since they have been very unresponsive to the issue. I also want to give a huge recommendation for our salesperson. When I alerted her to this issue, she volunteered to come to our house to help with setup. That is what I call dedication! Maybe after this review City will contact me concerning these issues. BE wary of this item due to the lack of their support. City did contact me after the initial review above. Spoke with Steve in social media and we went through all my complaints. He asked what it would take to amend my initial review. So, I said I believe your company should credit me for the terrible delivery service. He could only give me back $80 which was 50% of the cost. Meanwhile City since the initial review has offered their premium delivery service free to me in emails to entice me and I assume other customers to buy their products. Current promo on right now for this perk. It is now well over two months, and I never received the promised credit. This company has failed so many times to honor their promises that my recommendation is to steer clear of this furniture dealer. They have impressive stores but once you buy and accept delivery of an item their customer service is poor to non-existent. Lip service is the only service you receive with hollow promises. I have an extended warranty which was very expensive. I am praying I do not have problems with this purchase due to my experience so far.

I bought a matress it cost £600 within 2 days the middle has sunk and caved in so I told them and they said I could choose another matress which was ok but I would of preferred a refund which I coudnt have the second matress arrived which again within a few days the middle has sunk both should have rose back up to there original form expecially after a few days all there mattresses in the shop are cheap and over priced after doing my re search he knows nothing about them STAY AWAY if your buying a matress

Love my purchases however a delivery man knocked a lamp over and broke it. He told the driver and the driver told me to contact my sales person. Customer service sent me an email to explain the damage along with some photos sent. Now it has been three weeks with no resolution to replace the lamp or provide me with compensation. They have ghosted me.

Recently I purchased a sectional at this store - Tamarac, FL. Was told I would get free-white-glove delivery and installation. Well be careful, according to City Furniture, the white glove delivery service, is receiving your supposedly brand new furniture without any boxes, or plastic for wrapped protection on your furniture inside of their delivery truck. Furthermore, the delivery men walked into dirt/mud with their shoes into my house. I had to question them about this after several trips, then the finally put something at my door entrance to walk on before entering my house. I made a complaint to City Furniture, but I am not sure that they were as concerned about my furniture the I was. The only thing they kept asking was whether the furniture ok and there was nothing I could do once I accepted the delivery. Be aware of what you are told and what was done!!

I purchased a Dalton leather recliner. They used artificial leather in areas not touched by the body. This is fairly common. The non-leather section under one arm rest develop-ed a 4" slit. That is my favorite chair and I get little company. I filed a claim with City Furn. and they said the piece came from China and would take 6 months wait. At the end of 6 mos. I inquired and was told it would take AT LEAST another 3 months. If I did not want to wait they would give me a $450 store credit or a $225 check. I took the check.Why the chair developed a split in an area my body does not touch and why do they not have any stock so people don't have to wait so long.

I recently received a sectional and recliner. Also in pieces but I explained to the silver on the second trip that the recliner was to big. I called the next day to return it. They refuse no returns! I’ve never heard of that. It was an in stock item. All I wanted was a credit but I’d rather give it away than to go back there again . Don’t buy anything from. Poor store policy. What about keeping the customer satisfied. Those days are gone at City Furniture.

Bought a bedroom set and two pieces were damaged so someone came over to repair. They sprayed the headboard with lacquer paint in my house, which smelled so toxic and left a rough texture. Had to reorder chest of drawers. Eleven months later received it - damaged again - reordered and it was fine but the color didn’t match the rest of the set. Got a call that they do not guarantee color matching.