City FurnitureReviews of cityfurniture.com

Based on my experience, City Furniture/City Home implements unethical sales practices in which they know they will deliver furniture somewhat different than what is shown in the showroom. They then try to frustrate their customers to give up on trying to correct the error despite following their precise instructions. In my opinion this is a combination of a low character culture as well as poor inventory/corporate controls. I recommend staying away from any of their stores and making purchases elsewhere. I wasted many hours trying to reasonably resolve the issue, created by their error, and they treated me with disrespect and they did not have any interest in their customer.

Let me start with the good: the sales staff and the manager at the Boca Raton shop were wonderful. After that, everything went downhill. I purchased a couch on October 2, and the chaise is defective. Getting through to their customer service department was very hard — I called them repeatedly, and it took a long time to even get a call back. And when I finally did get that call back, instead of simply replacing the defective piece, they just wanted to offer me a discount instead of a replacement, over and over, as if I should just live with a defective couch I paid full price for. When a replacement was finally agreed to, I was told it would take months. And the worst part: I financed this purchase on their credit plan, so I have no real leverage to fight any of it. I'm paying for a defective couch while I wait months for the one I actually bought. I expected much better.

Untrustworthy company don't buy. If you buy in store room its a final sale. This means no return and no refunds. The customer service team provides no answers and getting a manager takes days. Shady business tactics and all sales are final unless you get a premium delivery package before they leave your home. Once delivery team leaves charge restocking and more charges for reselection if approved. Avoid the hassle.

They won't tell you that — unless it is an accessory, there are no exceptions. I have bought from City Furniture for 6 years and have mainly furnished my apartment and now my home with their products. I made a small purchase at the store and needed to return a table, and was told they don't do any returns or exchanges after delivery or pick up. In 6 years of sales and transactions, not once was that policy ever explained to me — I had never needed to return anything, so I had no way of knowing. The bigger issue is their customer service. When I spoke to them, they were unprofessional and dismissive, with no interest in helping me resolve the issue. Now I am stuck with a table I cannot use. It is unfortunate, but my family and I will never purchase from them again. Nowadays, when you can buy everything online, you would think they would try to save their business by how they treat their loyal customers. They did not.

Terrible terrible , compré los muebles de sala hace 1 mes y hoy 10 de octubre me informan que me cancelaban el delivery y que los muebles estarán disponibles para el mes de dec . No sirven son irresponsables juegan con las emociones de los clientes .

My husband and I were greeted at City Home Tamarac with a warm welcoming smile from Audre and her assistant Jefferson.Their approach was pleasant and not pushy or riddled with overwhelming sales tactics. We appreciate their patience and giving us our time and space to decided what was best for us. When needed they provided all the knowledge and professionalism for us to finalize our furniture purchase.

Joe was great. Found exactly what we were looking for! We will be back!

My husband and I visited the Tamarac location. We were immediately greeted by Audre Hay. She was very helpful in helping us find a new sectional sofa for our home. It was a pleasure having her as our sales person. Lazaro and Nancy Contreras