City FurnitureReviews of cityfurniture.com

i purshased a child bed for my 6years old son and after waiting too long 30 days for delivery they sent the boxes with the wrong hardware i called customer service and i was told by one of their rep named tasha that i have to wait 2 to 4 weeks to get the right harware and there is no chance to return merchandise by the way on their contract sheet it says we inspect all our merchandise before we shipp to you and that is not true because if they did they would have found the problem

I have been waiting just over five months now for several pieces of my order including the corner sectional of a couch. Cannot get help from anyone who knows anything. They also delivered a wrong piece about a month ago (that i rejected of course from taking delivery) and I have not gotten any update on that as well. Would not buy from them again. I gave them three stars because the pricing, product and home set-up teams are good but no such luck with after sales support. Like you don't exist and that hurts when I dropped over $6,000 with them in one trip!!!!

DO NOT buy anything from City Furniture, their customer service is the absolute worst. I've ordered a couch 3 weeks in advance and made sure the delivery date is already setup. The day comes, and I've been informed that the drivers are on the way and guess what? They didn't show up, and no one was able to reach them. I've called the City Furniture Customer Care team several times, where all agents have said that the drivers didn't follow the delivery protocol and that they promise me that the couch will be arriving to me today. While I've been home waiting all day for them to come, the delivery never came and as the client, I need to be punished and wait two more days because they don't have a delivery time available. Shameful company, save your money and go spend it elsewhere.

Cheap quality furniture made in China - arrives defective and waited months for it. The reviews don’t lie - they want your money and then sell you crap. The minute you pay them - they don’t care about any problem you may have with the furniture they deliver or dissatisfaction. Zero customer satisfaction focus. My dresser arrived defective and one of the drawers won’t close. Spent an hour and half on phone with customer service just to be told a supervisor will get back to me, they are busy.

If I could give 0 I would !! On January 1st I order furniture for more than 3000. I ask to be delivered at the end of February, they say yes. In February I check the status of my order to schedule the delivery date and I realize that half of the furniture is not available until March or April. I take my pain in patience and when I finally receive my coffee table, which costs 400, the table is assembled upside down, and damaged at the base. I immediately do a claim. They offer to send me a new one, without giving me a date because it was in back order. In May, I was out of town and I received a call informing me that the delivery men were coming. I had not been informed, neither by text, nor by email nor by call. I was therefore not available. I contacted City furniture again to reschedule a new delivery, June 22, perfect. The delivery men arrive, the new table is assembled upside down, and the base is damaged, AGAIN !. they ask me to choose ....... I tell them I can't keep the new one because it's worse than the old one. They take a picture and leave. Today, I call the customer service to know the status of my coffee table delivery. As a reminder, I ordered it on January 1st, it is now July 2nd. Jasmine R first tells me that I have to pay 50 to have it delivered again, then that there is no new claim. I refuse to pay 50 to receive a new table and I explain that it is still the same claim, since I still have the 1st table, she tells me that my claim was closed, so I had to make another claim then Jasmine cuts the conversation. City Furniture is a disgrace, the waiting time is long, the customer service is deplorable, their policy of not wanting to take back a product and refund is insane. I have a 400 coffee table in my house that is damaged and unsafe. I don't recommend buying from them, go to Modani for example. It's a shame!

Si pudiera le daba cero estrellas porque no se merecen nada son la peor furniture muy buen servicio a la hora de comprar y de escoger.casi 2 meses esperando un juego de cuarto y cuando llega llegan sin el dresser y que porque no lo tienes y supuestamente llega para septiembre y cuando llegan el delivery me dejaron el juego de cuarto sin montar y cuando llamo me quedan con enviar un técnico para 2 días después que clase de servicio no los recomiendo para nada todo bien bonito en la tienda pero fatal para el envío.también quedaron con enviar una gift card de 50$ dólares y todavía después de los 2 meses no se a visto. No compre en esta tienda en un servicio pésimo..

They are building a city furniture five minutes from where we live but we decided to go see what type of furniture the store has ..it is huge to begin with and they have dining room tables with bedroom sets and couch and loveseat all mixed together there is no easy way to shop in the store somebody made a huge mistake in the layout so if you want to look at dining room tables be prepared to walk for miles because they are from one end to the other, no thought of the customers is in the layout of the store. If you walk in and say I want to look at a loveseat and couch they can’t point you in the direction because they’re everywhere. Horrible shopping experience especially in a wheelchair we will not be visiting the one five minutes from our home.

Bello sueño MIENTRAS NO COBRAN$ PESADILLA TOTAL DESPUÉS QUEBEL CLIENTE PAGA EL ARTÍCULO, A LA HORA DE RECLAMAR EL CLIENTE SE CONVIERTE EN UNA “ PAPA CALIENTE” que cada empleado de CITY FORNITURE sea cual sea su cargo o perfil laboral, va lanzando con la mayor fuerza posible para que cliente jamás contacte de nuevo con él, El 5/1/2021 con la vendedora Milena Bello de la mueblería ubicada en 18780 SO.DIXIE HWY COTLER BAY F 33157 Compramos un juego de comedor que por no estar disponible en la tienda, fue necesario recibir la mesa el 5/6/21 Y las sillas el 5/25/21 Llegando estas bien entrada la tarde y con bastante rapidez dejándolas y marcharse sin dar tiempo ni a retirar El nylon de envoltura , nobstante la revise lo más rápido posible e inmediatamente llame a la tienda para contactar a la vendedora y plantearle que las sillas habían llegado con pequeños defectos pero En mi opinión ellos no contestan las llamadas porque saben que el cliente va a llamar por alguna razón y nunca para felicitarlos por su buen trabajo efectivamente me fue imposible contactar con la persona, Pero insistí mandando un correo electrónico en varias ocasiones los cuales no fueron contestados hasta 2 días después, en el cual Milena respondia que estaba “off” y que ya además no había tuempo de reclamar nada porque haberse pasado el tiempo para este menester, que a partir de ahí yo era la que debía gestionar la solución llamando a la “Garantia “ Desde ese entonces he insistido en llamadas que pocas veces me han contestado, otras me han colgado o dejado en espera hasta 55 minutos para caerse la llamada al final Me han atendido Adriana,Génesis,Ali,Ricardo mas un 2do RICARDO CAMEJO QUE DICE SER MANAGER EL CUAL CONTESTO CON CIERTO TONO QUE NO ACEPTABAN DEVOLUCIÓN QUE LO ÚNICO QUE POFIA HACER ERA MANDAR A UN TECNICO A QUE LAS REPARARA. NO CONFORME CON ESTO, ACEPTE PORQUE NO TENÍA OTRA OPCIÓN, La visita fue programada par el SÁBADO 6/12/21 Me quede esperando toda la mañana , a las 2:00 pm la persona mando un mensaje sugiriendo que sacáramos otra cita porque eran muchos clientes y ya estaba fuera del área.👀 Hoy martes. 6/15/21 continuó insistiendo en llamadas a la tienda y la garantía 954 718 3272 y otros # más y nada NO hay respuesta, Algo más de las pocas veces que atendieron pedí hablar con el supuesto maneger RICARDO CAMEJO Y ME DIJERON QUE ESA PERSONA NO EXISTE😮