Execelente servicio y muy buena calidad! El delivery llega el día que dicen! Muy puntuales! Feliz con todo lo que he comprado en City Furniture tamarac
Response from City FurnitureMay 5, 2026
¡Hola! Muchas gracias por tu comentario. Sabemos que ha pasado algo de tiempo, pero realmente apreciamos que compartas tu experiencia. Nos alegra saber que recibiste un excelente servicio, productos de buena calidad y entregas puntuales.
Esperamos que sigas disfrutando tus compras, ¡y será un placer atenderte nuevamente en el futuro!
DL
D. L.
No customer satisfaction required
I recently received a sectional and recliner. Also in pieces but I explained to the silver on the second trip that the recliner was to big. I called the next day to return it. They refuse no returns! I’ve never heard of that. It was an in stock item. All I wanted was a credit but I’d rather give it away than to go back there again . Don’t buy anything from. Poor store policy. What about keeping the customer satisfied. Those days are gone at City Furniture.
Response from City FurnitureMay 5, 2026
Hi D, thank you for sharing your experience—we know this was from some time ago, and we’re truly sorry for the frustration you encountered. This is not the level of service we aim to provide, especially when it comes to flexibility and customer satisfaction.
We understand how disappointing that situation must have been, and your feedback is important to us. If you’re open to it, we’d really appreciate the opportunity to turn this experience around. Please feel free to reach out to Kate at [email protected]
so we can assist you further.
If you’re currently in the market, we also have some great Memorial Day promotions available—we’d love the chance to provide you with a much better experience this time.
MB
Mark B.
Drive as fast as you can past City Furniture …
I experienced the same negative experience as the majority of these posters. After months I still have furniture sitting in my garage where City Furniture was unable to complete the entire set. So useless pieces delivered. Yet they won’t pick it up & refund my money. Big mistake to allow them to deliver partial pieces. Untrained & unprofessional employees but that atmosphere is corporates blame. Stay away. No furniture would be a better experience than dealing with this company. I had great experiences at Baer Furniture & Gallery Furniture.
Response from City FurnitureMay 15, 2026
Hi Mark, We recently signed up with Trustpilot and have been looking back at past reviews, including yours.
We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced.
We’d love to welcome you back into our showroom to see the exciting changes we’ve made.
If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.
PK
Patti Klatt D.
BUYER BEWARE!
BUYER BEWARE!! City Furniture will sell you anything you want - plus more!! but when it comes to delivery, they all of a sudden don't have it!! I placed an order 8 months ago!! Still waiting for it!! Customer Care is useless!! They don't have a clue what they're doing. She literally told me, "we can't send you something we don't have". OMG!! They are so bad!! Do yourself a favor. GO ELSEWHERE!!
Response from City FurnitureMay 15, 2026
Hi Patti, we sincerely apologize for the frustration and inconvenience you experienced with your delivery and communication process. We understand how disappointing repeated delays and lack of updates can be. We realize a significant amount of time has passed since your review, and we are only now responding as we recently joined Trustpilot. Since that time, we have made many improvements to our delivery coordination and customer communication processes. We’d love to welcome you back into our showroom to see the exciting changes we’ve made.
SO
Suleidys O.
Worst experience.two bed set damages…
Worst experience.two bed set damages and theydo not refund your money back.be aware of this company .they are stealing your money.
Response from City FurnitureMay 15, 2026
Hi Suleidys, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case.
We hope one day we may restore your confidence in us.
If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.
MB
miguel B.
Do not buy from them .
Do not buy from them .. just dont.. they have the worst costumer services ever.. 2 hour on the phone every day and the only thing I receive is a text message..CITY FURNITURE SUCKS
Response from City FurnitureMay 15, 2026
Hi Miguel, We recently signed up with Trustpilot and have been looking back at past reviews, including yours. We are truly sorry to hear about your experience, as this is absolutely not the level of service we strive to provide. We appreciate you taking the time to share your feedback, even though we realize a significant amount of time has passed since your review. We hope one day we may restore your confidence in us. If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.
RL
Ronald L.
WORST EXPERIENCE EVER
I ordered furniture 3 months ago. I was told that my order would be delivered a month after I purchased it. They sent me a text message the day prior to the scheduled delivery day notifying that the order was only partially ready. I told them not to send it out until it was fully ready, as it was mostly a bed, and couldn't be assembled with partially. I was then told to wait 45 more days for it to be completely ready, which I did. When the 45 days pass by, they deliver my order, partially again, THIS TIME it was missing what they were going to be delivering the first time, because they had apparently sold the items from the first delivery. I canceled the order, because I was very upset with the whole situation. They scheduled to come pick up what they had delivered, told me it would take 2-5 business days to get my money back. This is $2,000 we are talking about. Well, it's now been 10 days since they picked up the furnite and still no money back in my account. I called today, and was told that they hadn't updated the pickup, and would need to wait another 7-10 days! THIS IS ABSOLUTELY RIDICULOUS! 3 entire months of them having my $2,000, and I have absolutely no furniture. Their customer service is also horrendous, and was on hold for an hour and a half just to be told I'd need to wait longer for my money. AVOID BUYING FROM THEM AT ALL COSTS. WORST EXPERIENCE I'VE EVER HAD. THEY WILL NEVER GAIN MY BUSINESS AGAIN.
Response from City FurnitureMay 15, 2026
Hi Ronald, We recently signed up with Trustpilot and have been looking back at past reviews, including yours.
We sincerely apologize for your experience and appreciate you taking the time to share your feedback. During this time, the furniture industry experienced significant COVID-related supply chain and inventory challenges, though we understand that does not lessen the frustration you experienced.
We’d love to welcome you back into our showroom to see the exciting changes we’ve made.
If you need further assistance, please feel free to reach out to us at [email protected] with your order number and contact details.
HG
Howard G.
Terrible delivery service.
Ordered a white wall unit - total of five pieces. Was told by the driver that he only had three pieces on the truck and that the other two pieces were on another truck for later delivery. The main part of the wall unit was damaged. They tried to hide the damage under a white piece of tape. I refused delivery on that piece. The driver said he'd call about the other pieces before he left - he didn't. Called me in less than an hour later to tell me he met up with the other truck. I was on the phone with customer service and they said that they don't do that. We paid for premium delivery and the delivery was anything but premium.
Response from City FurnitureMay 15, 2026
Hi Howard, we are very sorry to hear that your furniture did not meet expectations and regret the frustration this situation caused. At City Furniture, we truly do our best to provide products that meet the needs and comfort preferences of our customers, and we are sorry we missed the mark in your case. We realize significant time has passed since your review, and part of the delay in responding is because we only recently joined Trustpilot and are now actively engaging with customer feedback here. We hope to have the opportunity to provide you with a better experience in the future.
