City FurnitureReviews of cityfurniture.com

I just bought a new home, I ordered several pieces from city furniture. I placed my order June 25,2021. They did not have most of the pieces in stock. I purchased a white sectional with a chaise and I waited 3 month for it to come they finally delivered it yesterday. Only to find out the delivered half in white and the left side is gray. Omg who are these people! Who working there. No one check the boxes to make sure these pieces are correct. Call customer service and it took 2hrs and 45 mins for me to speak with a agent and they told me they cannot replace it for over 3 weeks. Now I have this big box in the middle of my house and they refused to pick it up until they drop off the other pieces. I have a table with a base and no chairs., now I have half white living room chairs and half gray chaise. There system is sloppy. They need a new director of shipping and operation. Horrible experience. I am still waiting on all my items.

Terrible compańia en general. Desde que te venden un producto que no tienen ni para las fechas que posponen. Ya me cambiaron mi entrega 4 veces. Nunca te puedes comunicar con el vendedor. Se burlan del cliente.... Esto tiene que tener un fin

Honestly, it has been the worst furniture experience we have ever had. It started off great when we purchased multiple sets/rooms in March in hopes of a summer delivery. We were told that this would be no issue at all. Because this went so smoothly we went back and purchased additional furniture in May for a total of over 12K from your store. Everything went great until it was time to deliver. The majority of the furniture was not ready. However, our first delivery was to consist of 2 coffee tables, desk and buffet (all from the May purchase). The desk arrived perfectly, the buffet was backordered (which we were not informed of until the delivery guys arrived) and the coffee tables were both broken in my home and left for me to clean up. The delivery guys started inspecting them and when trying to point out a crack on one dropped one on top of another and glass shattered everywhere. I was not upset about this as this was an accident, what I was upset about was that we paid for the furniture to be inspected prior to being delivered to our home to eliminate this. Fast forward to two week later when our dining and kitchen table were supposed to be delivered. Both came incomplete even though it was stated that all 3 parts of each table would be delivered. The dining table is missing the middle piece and now I have to store it in my home until it can be delivered. The kitchen table has the base and middle but no top and is now taking up space so that we have officially no where to eat as a family of 5 and we have to keep both incomplete tables inside until you can get these pieces out to us. We were told it would be a MONTH. In addition, we ordered 14 chairs to accommodate these tables. We were first told a delivery of 12 September, than 22 September and now 30 October. In addition to how awful the deliveries have been when I have reached out to ask why we have to wait and are not placed in priority for your mistakes of continuously breaking things your customer service has been the most horrible, rude and mean group of people I have ever encountered. Not one person has tried to make any of this right. Because of how we have been treated we will NEVER shop here again and plan to leave negative reviews everywhere possible.

NEVER buy furniture from City Furniture!!! I ordered a new coffee table and 2 end tables for my living room last week totaling $1,060.00 Today I had 2 men in an unmarked box truck pull up to my home with only 2 boxes in "bad" condition. When we let them know that we ordered 3 pieces of furniture they said "they lost it" and we should call customer service. I called customer service when they left and I waited for 1 hour and 20 minutes before a representative named "Lilliana" picked up the customer service telephone line and stated she was working from home and that was the reason it was hard to hear her due to other people talking loudly in the background. She stated she would make comments regarding our conversation and I should hear back from someone on when the other table would be delivered. However; we just opened the coffee table box and there is a large "crack" in the back of the table. I am AGAIN holding on the City Furniture customer service line because I am going to have them come pick up this broken cheap furniture. In addition; on Monday when I go in to work I will make a call to our debit card department to have the payment from my checking account to City Furniture canceled!!! NEVER AGAIN!!!!!

Placed an order online only to receive a call shortly later that they do not have in stock. This quickly changed to the online price was wrong and we can give you a different tv for the same price....which meant that the brand and quality would be less for the same money. Nothing was done to rectify the situation unless I wanted to pay the price it was changed to after the order was placed. I will never shop there again, that is false advertising.

Buying furniture at City Furniture Fort Lauderdale Florida has been the WORST buying experience of my life. I spent over $5,000 on bedroom furniture for my new apartment in February of 2021. It is now September of 2021 and I still do not have my bed frame that I purchased. My lease is coming to an end shortly and I had to go my ENTIRE lease of my new apartment without a bed frame that I bought and they told me would be delivered in a few weeks in FEBRUARY. Customer service is an absolute joke and the whole company deserves to be ashamed of how they treat their customers. I will never again in my life buy anything at City Furniture and I will make it a point to steer people away from buying at City Furniture when it comes to furniture needs. Disgraceful.

We purchased 4 appliances from City Furniture in Vernon, BC with extended warranty. Our Samsung ice maker was not functioning and it took 7 months for this to be fixed. We kept hearing so many reasons but bottom line extremely poor customer service. We were way too patient over this and we did not write review at the time. Now our Bosch dishwasher is non functioning in June and we were told unrepairable and and City Furniture said it would be placed under warranty and to come and pick one out. Of course none available but recently we were told it would arrive first part of September. When we called sept 7, Carla called back and said now Oct 31. 4 months wait is unacceptable. I feel Carla checked when this was coming and I wonder who has the one that came now. We purchased in good faith and this truly is the worst service we have ever received. We just want our money to buy a new one elsewhere but they refuse. We are so frustrated!

This was by far the worst shopping experience ever. We purchased 3 matching pieces, a desk, a hutch for the desk and a dresser in March 2021. The desk and hutch were delivered in a reasonable amount of time but the dresser got back ordered then scheduled then pushed back then scheduled then pushed back over and over. The sales rep assured me there would be no more delays yet it happened again. We cancelled the order and purchased a dresser elsewhere. Now we are now stuck with a desk and hutch that don't match the dresser. Oh by the way, they charged my card the day of the transaction. I'm under the impression they cannot charge until product ships. NEVER AGAIN !!