City FurnitureReviews of cityfurniture.com

TLDR: Completely unprofessional and not communicative with customers! I had a delivery scheduled with a window stated as: "We have your estimated three hour delivery window scheduled from 04:00 PM to 07:00 PM." They did not show up until after 10:00 PM! No phone call; no communication about the delay. I only found out they were on their way after an over 1 hour wait time to try to get a hold of their contact center. When they did show up, one of my pieces did not arrive and had to be rescheduled for a week later. Once it was scheduled for delivery I was given the following window: "We have your estimated three hour delivery window scheduled from 02:30 PM to 05:30 PM." This time the driver reached out and said "We will be at everyone's house earlier than your expected window." At 7:00 PM after not having any delivery I again called the contact center and waited over an hour for them to tell me that they will not be delivering my furniture and needed to reschedule (again). I asked if any one was going to tell me, and they said it looks like no one reached out. Not only did they not contact me, but they weren't planning on contacting me or rescheduling. Luckily I reached out and had the patience to wait on hold for a LONG hold time in order to get an update on my order. So here I am over 2 weeks past my original scheduled date, and will not get my final piece for another 2 weeks. I understand with COVID there are shortages and delays, but that does not excuse City Furniture from not providing their customers with timely updates and communication. I will NEVER use City Furniture again and would not recommend them to anyone searching for furniture in the Central Florida area.

Avoid this store for your furniture needs. Purchased living room and bedroom set. The only item not in stock was a recliner. Scheduled delivery and received confirmation that everything except the chair would be delivered two days prior to the delivery. The day prior to the delivery, we received another email saying the chair and now the dresser would not be delivered. Ok we can deal with that. Then 40 minutes into the delivery window, we receive a call from the delivery driver stating not all parts for the king storage bed are on the truck. Their solution was to drop what they had off in our garage. Sorry, but we are not a warehouse. Called and spoke to Tracy who is an amazing employee who let me know that a manager would call me back. That call never came of course because the management staff has no concern for customers. Our salesperson called and apologized and again assured that a member of management would call back. Again no return call. Instead we get another email stating that our entire order had been cancelled. Obviously they have no idea of what customer service is about. I was a manager for Johnny Janosik which is the 2nd largest furniture store in the nation. We have been lied to through the entire process of this purchase. There are several stores in the area who will love to have our business. AVOID THIS COMPANY UNLESS YOU WANT ISSUES

⚠⚠ ALL SALES ARE FINAL.⚠⚠ City Furniture WILL NEVER refund your money. DON'T PAY CASH. DO NOT BUY here please -- Deliveries are delayed, no customer support, the salesperson will forget you the minute you walk out the door. You have been warned. My biggest mistake was not reading the reviews and I lost my money, time and faith in humanity. They are deceptive / crooks / and act in bad faith. They know what they are doing.

This is the absolute worst store! Phone calls are not answered. My sales person, Kimberly Benavente is a lazy, ineffective, noncommunicative, unresponsive and as far as I’m concerned worthless as a representative of her company. The majority of delivery men are nice but one actually scared me. He was threatening and angry when I wouldn’t accept the damaged item.

Absolutely the absolute worst customer service on the planet!! Save yourself aggravation and go elsewhere!!

Purchased a product online. It was listed for $499.95. When the product arrived, a price sticker matching the invoice sku# and description was on the product and marked at $399.95. Tried to chat on line with customer service - they never responded. I called customer service. They told me they would call me back so I didn't have to wait on the phone. They never called me back. I called AGAIN, spoke to a person, and they said they would call me back after researching; they never called me back. Called back AGAIN, and after finally speaking to 3 customer reps, I was told they have no idea how that sticker got on there (who should know??). They wouldn't honor the lesser price. In what world can you price a product for one amount and sell it for a different one. They told me they couldn't price match it. Price match what? You're own price? I spent a lot of money there. They will never receive one more dime from me. I will leave bad reviews anywhere I can and make sure everyone knows of my experience.

Mi nombre es Rosario , quiero compartir con mis hermanos que este sitio además de ser extremadamente caro !!! Son muy oportunistas, después que ellos te venden no les interesa si pagaste un seguro y todo cubrir tus daños , quiero compartirles mis amigos para que nos le suceda lo que a mi… me han engañado por meses diciendo que me van a cambiar mis muebles por un daño de su mala calidad … mi consejo para todos es que aquí no compren nadaaaaaa , se van a arrepentir si lo hacen !!! ni aquí ni en Ashley, realmente me siento decepcionado de gastar mi tiempo mi dinero … que dios los bendiga🙏… todo está perdido en estos tiempos

The worst customer service I've ever experienced, bought over 7 thousand dollars worth of furniture and the love seat they delivered was the wrong size, after a re-delivery attempt with the exact same love seat as the one I had received before I contacted customer care, they assured me that the sales associate that sold me the furniture would contact me, well after 4 days of waiting, I never heard from them, to make matters worse, every time I tried to contact the store(Cutler Bay) the phone just rang and none would answer it. I'm going to cancel the entire order and I will never do business with them again and will tell everyone I know yo do the same. Stay clear !!!