City FurnitureReviews of cityfurniture.com

I invested $10,000 and opted for the warranty. However, a year later, when I attempted to make a claim, it was denied on the grounds that the issue was not covered. Overall, my experience has been disappointing, and I strongly advise against choosing this option and spending your money, as it does not prove to be worthwhile. The 1-3 year plan warranty appears to be a scam, so exercise caution and explore other alternatives.

The worst experience I've ever had! Buy a sofa, sofa bed and bed from CITY FURNITURE for the first time! My soft broken in less than a year, and as I was living alone and not being home most of the time, didn't check what was wrong with it, till my family came and we check that all the springs are out, called to customer service 15 months after buying it and asked for help, they told me because you didn't pay for warranty, you have to pay for the damage! how could I know that the quality of the product is this cheap that'll be broken in less than a year! and they said it is what it is, and I asked to talk to manager, they told me she/he will call you in 24-48 hours, and after 3 days I haven't received a call back yet! I will never ever buy anything from CITY FURNITURE and not recommend it to anyone!

I wish I had read these reviews before ordering from City Furniture. Today was the 3rd time they have failed to show up to deliver. Total waste of time. We had to call them each time. Horrible customer service.

Picked out ordered and paid for furniture in the middle of June and I still have not received all of my furniture and it is the end of October. Pieces keep coming in damaged. Today I was supposed to receive the table top that was supposed to be delivered Several months ago. They called early this morning and said that yet another one was damaged and they can't deliver. Stay away from this horrible company.

Will never recommend or buy again!! We ordered in May 2023, and still have not received all our furniture-it is now the end of October!!! Our furniture is flimsy, drawers don’t close, mirrors are unstable, and on one drawer the hardware (the wheels and rails) fell off the first time I opened!! The saleswoman (Jenni Hepburn) was very unprofessional when we called to inquire about the wait time!! When we were buying she was so nice of course-it was shocking to be treated so horribly afterwards! Also one item was not even finished being put together, and when I asked they said the next delivery men would do it, but when I asked again, they wouldn’t do it and said the next delivery men would. Well, still waiting for that. In the meantime the pieces are not secure at all! What a mistake we made trusting City Furniture with such a large purchase!!

We bought a set of 4 chairs and a table for our kitchen 2.5 years ago and added the extended warranty which we weren't going to purchase but were talked into it. Anyway, the chairs' upholstery is deteriorating and are flaking off the top of all the chairs. When we called the warranty department, we were told that the warranty is for breakage and not for "normal wear and tear." It is unbelievable that this deterioration IN LESS THAN 2.5 YEARS is considered normal. DO NOT WASTE YOUR MONEY BUYING IN CITY FURNITURE. THEY HAVE NO QUALITY FURNITURE AND WILL NOT BACK THEIR WARRANTIES.

I'm from Brazil and I was building a house in Orlando, Florida. I went to the city store to buy the furniture. I made a purchase where I was charged $28,895.14, they placed insurance that was not authorized by me and said that I could later collect the amount in merchandise in the store. Then I returned to the store to find out the cost of the insurance. The Store Manager noted in my note that I was charged an additional amount of $1500.00. They refunded this amount. After several problems with deliveries that were not made on time. Missing my flight back to Brazil with my family, I had to buy tickets for another date because everything I bought hadn't arrived. Then I had the biggest problems when I finally received the furniture, all defective, broken hockey table, floor lamp with broken granite stone, among others! I put everything in the hands of lawyers for compensation

Been waiting for 2 years delivery for a bed set now they finally come but CITY MORONIC FURNITURE will not deliver on second floor even just steps away.