City FurnitureReviews of cityfurniture.com

One of the worst companies I've ever dealt with. I ordered a dining table Nov 2023 which had a delivery date of Dec 2023. I called in to confirm the delivery was still good for Dec and was assured. The current dining table I got rid of to only find out the day before delivery it was on back order until Feb. They did however deliver the end chairs. Now I find out the table is still in backorder to Mid March (not guaranteed). Called in for a refund and they won't let me return the end chairs because it's a different model.... Now either I wait to get the table some day or return and get stuck with end chairs that I need to match with another table. They are not willing to work with customers even though they're at fault. Done with this company and will not recommend to anyone.

I am sitting in the parking lot of City Furniture and leaving very unhappy. I am closing in a new home in two weeks and I came out to buy furniture today, kitchen table, sofa, and master bedroom suite. Prepared to pay cash and I was greeted by one male employee at the door, he told me to walk around and someone would be with me shortly. I bumped into him again about an hour later and he pointed at a female employee and told me to go upstairs she will be with you shortly. I had taken pictures of all the furniture I planned to buy and even sat down on one of the couches for about 20 minutes. I must have passed at least 10 if not more employees and no one spoke, no one asked if I needed help. I literally just walked out after walking around for 2 hours passed the gentleman again and he was talking with a family. I came in dressed down because it’s a Sunday but I was judged by my appearance as if I couldn’t afford to buy anything. I drove an hour from Pinellas Park Florida to this store to buy furniture and will never come here again. They just lost a great customer that they made feel awful.

DO NOT buy anything from City furniture they will not return or refund if you get the wrong product They will not make good on your product We contacted them 12 hours after we received the product and they come and pick up the wrong item and will not deliver the right product or refund my money Have spent hours trying to get this resolved

Recently I purchased a sectional at this store - Tamarac, FL. Was told I would get free-white-glove delivery and installation. Well be careful, according to City Furniture, the white glove delivery service, is receiving your supposedly brand new furniture without any boxes, or plastic for wrapped protection on your furniture inside of their delivery truck. Furthermore, the delivery men walked into dirt/mud with their shoes into my house. I had to question them about this after several trips, then the finally put something at my door entrance to walk on before entering my house. I made a complaint to City Furniture, but I am not sure that they were as concerned about my furniture the I was. The only thing they kept asking was whether the furniture ok and there was nothing I could do once I accepted the delivery. Be aware of what you are told and what was done!!

La empresa es la mas desatenta que he conocido con los clientes. Estuve esperando cerca de 6 meses para recibir el producto y cuando llego no era lo que me vendieron. El vendedor nunca me atendio la llamada, solo msj de texto. El vendedor FRANKIE, es lo peor en ventas y no tiene seriedad ni respeto por sus clientes.la empresa City Furniture es una empresa de poca seriedad y atencion a sus clientes . No recomiendo comprar en esta empresa ni asercarse a ella . Solo se preocupan por vender un producto que ni ellos saben cuando van a despachar. The company is the most inattentive I have ever met with customers. I was waiting about 6 months to receive the product and when it arrived it was not what they sold me. The seller never answered my call, only a text message. The salesman FRANKIE is the worst in sales and has no seriousness or respect for his customers. The City Furniture company is a company with little seriousness and attention to its customers. I do not recommend buying from this company or approaching it. They only worry about selling a product that not even they know when they are going to ship.

I had the worse experience with my purchase, I bought 4 chairs for 722$ and when I got them, I called customer support and told them It wasn’t the color I saw in the store, however they refused to give me back my money or do an exchange, do not recommend!!

This company can first of all improve by choice on employment and better background hiring. Customer service from lots of employees suck especially at customers houses with the attitude and lack of communication with them. I worked there for a few months but due to racism and favoritism of some employees it cost me my job without doing anything after being threatened.

I purchased furniture from City Furniture and purchased extra 5 year insurance plan, because as sales person explained to me that "everything is covered, if leather's getting peeled - covered, even cigarette burns are covered" (not that anyone smokes in our house) - good to know, and I've specifically asked that extra 5 year warranty covers ANYTHING that's wrong with the leather on the furniture. So, two years or so ahead, the leather on the couch started to peel, not wear out, I called City Furniture, talked to them about the problem, they sent some technician out. Silence...I called them a few weeks later to find out when will the replacement cover come or be done, and I was told that technician and City Furniture decided that it wasn't covered under warranty and they can only offer 20% off of new tops for the couch. I asked them what about insurance that I purchased, and customer service told me that it's ONLY for factory defects. I asked them again why did their sales person tell me all those things that are covered under insurance, I was told "I don't know why you were told during a sale, but its not covered" - so as usual, sales person promising things just for the sake of the sale. Horrible customer service experience.