City FurnitureReviews of cityfurniture.com

I bought a recliner sofa in 2022, and it came out a piece of garbage. First it was in back order and we did not get it until a month after. The screws from the recliners comes out and you cannot even put the foot part down. I called Customer service for repair on the furniture and they told me they could not help me. It sad to say that I have 1 payment left, and after that I would not waste spending my money there no more. People the best advise is to never buy in City Furniture and do not waste your money there. They are a rip off

The worst decision I made was to buy my bed from them. They installed my adjustable bed wrong. I had to wait 2 weeks for them to be available to come fix the problem. When I spoke to 2 supervisors they was more agitated that I asked to speak with a supervisor . Clearly speaking with me was a major inconvenience I will never buy anything from this company EVER AGAIN.

DO NOT BUY FROM THIS COMPANY!!!! My order was 1 year ago (2/13/23) It has been a nightmare since. For an entire year I was promised the bed that goes with my set.They left a huge box in my bedroom which contains half a bed! Finally after back ordered promises for 10 months they now said the rest of bed was discontinued… I can’t even tell you the hours ,days ,weeks , and months I have spoken to their customer service , their managers, their supervisor's… and I sit here now at the final straw! Lots of promises but NO ACTUAL HELP. This box is suppose to be picked up today ( just to give you an idea…. It is 8 feet long and weighs about 100 lbs) Unmovable!!! As I explained to city furniture my 90 year old mom recovering from back surgery and leg surgery is coming home this week with a walker and this box is a hazard for her! God forbid she trips over this half of bed box !!! So I was promised it would be picked up today !! I just got off the phone with a supervisor and was told that this box will not be picked up today! I really do not understand how this company is still in business! Please do yourself a favor go elsewhere for your furniture needs. To give you an idea …. One full year I’ve gotten apologies ….broken Promises …. And terrible service and here I am one year almost to the day sitting with an incomplete set and a half of bed which I am so worried about my mom falling over with the same non customer service as the day they delivered it!

I will go to the dentist and have all my teeth removed before I buy one single piece of furniture from City Furniture again. This company is awful. I bought a simple square dining room table with four chairs. Of course, it arrives in one big box. The table was damaged as were 2 of the chairs. I put a claim in and since then they have cancelled delivery of the replacement 3 times. I have even told them to just come pick up the table and all 4 chairs and credit my account. Nope can't do that. They continue to jerk me around. NEVER again!

I give them 0 stars I spent over $20,000 in furniture, and it all started falling apart after three months the furniture is below standards it is the cheapest made furniture u can possibly buy

Terrible customer service!! They really dont care about customer satisfaction. Everything is always on back order and you can wait months for delivery. Then we got a partial sectional and now have to wait indefinitely for the final section with no apology, no credit for the delivery no nothing. We waited a whole day for planned delivery before we were called and told that it was on back order. We will never shop here agsin!!

My order #54658 was placed 15 months ago, supposed to be delivered over a year ago and never was!! Till today it is backordered!! Every time I look it up, the status changes for a further date. Nobody ever called me or followed up, I have to do it by myself and no actual help I have ever received... It is very unclear will you ever get that painting back in stock?! Or the delivery date will be getting postponed for another 1,5 years? Customer Service is horrible. Company does not keep their delivery promises. Nobody does anything to make it right or better. I do not recommend to shop with them at all

Customers services is ZERO they don’t care about you, they just want to sell the products ! One sales rep treated me like I am an involuted idiot. So i thought they were being so helpful with an purchase that I wasn’t happy with, her and the manager did a false transaction and stated this is same price, so you don’t have a balance due. I keep buying from her. The seller name is Arline, don’t believe her, She trapped me into buying more products thinking that her and the manager agreed to credit me on a purchase, so stupid of me believe them on their trap and said the products was on back orders until December 27, 2023. They will lie to your face and take you for granted and you are thinking that they care. DO NOT BUY FROM CITY FURNITURE if they 2nd they lie to your face and think you’re stupid. I spend $40,000 in the company, and I was treated like nobody all they want from you is to take your money, and they have one of the WORST POLICY EVER that I encounter.