City FurnitureReviews of cityfurniture.com

SCAM...I wish I had checked reviews before purchasing in this store. Don't let the big store and free cookies deceive you. Managers don't have any power to make any decisions and if you buy something here, there is not returns. Mattresses are used and they will try to give you a big discount for you to buy them and no money back or returns accepted.

I shouldv'e read the reviews before spending $1200 on an electric recliner - within 5 months the armrest was indented. A technician came out and said it was how we "sat" in the chair! There is no "sit here" sign and I thought chairs were supposed to be sat in! The "repair" on the cardboard lasted 2 weeks and again the technician replied that it was the way we were sitting in the chair. Numerous phone calls and a visit to the store in Plant City was useless! We were offered a 30% discount on a "New" purchase - like I would purchase anything from them after this! Obviously they do NOT stand by their warranty or believe in providing even barely adequate customer service! DO NOT, I repeat DO NOT purchase from City Furniture!

I entered the Stuart, Florida store and was pleasantly welcomed by Julian. He was extremely professional and offered his assistance when I was ready. I was free to walk around the store, uninterrupted. I purchased two large items and he completed the process in minutes, and set up delivery. It was an absolute pleasure entering that store. Julian was very knowledgeable about each piece I asked about until I made my final decision. If I need to purchase additional furniture, I will most definitely visit that location and work with Julian again. All the best to him for being an amazing sales associate. Kristina T.

Great experience with salesperson, Martin, at the Tampa location. However, the delivery showed up with damaged and missing items. We were refunded, but store manager, Gibson Audalus, models POOR customer service. He couldn't be bothered to even walk over to talk to customers who had just spent several thousands on home furnishings that we did not receive. Shop here if you want a pleasant shopping experience with Martin. But...buying anything is a huge risk with the way this store is mismanaged. Signed, Very Disappointed.

I wish can give them zero stars worst furniture company they lie so much they're so unprofessional. DO NOT purchase from them. Their furnitures are TRASH. I got a reselect on my furniture and I had the previous box for the first bed and since I selected something different because the one I got was TRASH now the box that I have is too big and they refuse to exchange it to something that will fit the new bed I HATE their business I praying one day they will loose all their customers. CITY FURNITURE IS TRASH....❌❌‼️‼️

I don’t recommend buying from this place. After purchasing the warranty that supposedly covers the entire Dining set, they are telling that they are sorry but nothing can be done. Why they ask you to get it!! I had purchase a dining set 3 months ago and the paint is coming off, I called for service and they are saying that it is because of the usage. The company that they use for repairs didn't do a good, the technician was very rude! I told them about the situation and I still have the issue. City Furniture didn’t fixed the problem.

Worst experience I have ever had with a purchase and customer service and the local customer service. (They have you call both places and have no resolve. We purchased a living room, set, two bedrooms, dining and misc items. Salesman ordered wrong size living room set and they refused to take it back because it was delivered. (We called within an hour of receiving it to let them know THEY ordered the wrong size - we did not) We have been trying since December. We Had to get our credit card company involved who immediately credited our account until they could speak to City furniture. City furniture then told credit card company they returned our money. They did not return all of it. We had canceled part of the order before delivery and that they credited - which was normal but they used that amount to tell credit card company that they paid us for the incorrect item finally returned. It took over a month to have them pick it up. They have yet to pay us for it. The credit card company thought it was resolved because they believed city furniture. Our credit card company now has to open the case again with them as I told them what they did. City furniture will not take our calls, the manager won’t take any calls and the customer service department, says that’s the policy . They still have not paid us the amount they us. The store seldom takes phone calls. When you finally can speak to someone, they are nice but they can not help- they say they will have manager call back. Manager has not called me back (now three months). I called all the time but always with no return call from manager. Terrible terrible place. Spent thousands of dollars to a company that should be shut down.

I ordered almost $6000 worth of furniture, 3 piece sofa & love seat and chair along with a dining set and end tables and lamps. My furniture is not even 3 years old and already it's falling apart. I called and a lady tried to refer me to someone who fixes their items, and I stated that my furniture should not be falling apart, it's only me here sitting on it and I had several living room sets that were lasted way longer than this company's furniture. I don't care if the warranty ran out. The furniture should not be tearing this soon from little old me just sitting down, The furniture looks nice, but the quality is horrible. I'm stuck with duck taping the part that is ripped open following a long wire that almost puncture my buttocks btw, that is what made me reach out to the company initially. Not very happy about it, at all.