Chewy.comReviews of chewy.com

I couldn't find a flaw with this company even if I tried. great customer service, fast delivery, good prices, large selection. Just overall perfect!!

Fast delivery, great selection, great prices. Just a well rounded perfect company I can easily depend on!!

I ordered from Chewy.com and never received my package. It was somehow delivered the next county over to my elderly parents home. When I wrote a review of my experience Chewy responded with an e-mail apologizing for the mixed up delivery and deposited the full amount of my purchase in my bank account! Not many companies would do this! I never expected this kind of response just from a review! Thanks and keep up the good work, Chewy!

I can not say enough about this Chewy. The customer service is second to none. No matter when I call or who I talk to, I get the same incredible level of service. Last week one of my beloved Great Danes passed away. The day after he died I received a large package of his auto shippped dog food . I called Chewy to inquire about how to return the bag. After extending sincere condolences the rep told me not to worry... He told me to donate the bag to my favorite rescue group and he refunded the cost of the bag. I have dealt with many online companies and can honestly say that I have never been treated with such professionalism and kindness across the board. This is the first time I have been compelled to wirte a review of a website and am thrilled to do so now! I highly recommend Chewy .com to EVERYONE. Thanks so much, Ellen

I have received incredible service from Chewy.com. With a recent recall on dog treats all I had to do was call and they immediately credited my account. On another occasion I had ordered a 10 pound bag of dog treats which were in crumbles when I received them. Customer service immediately sent me out another bag. They were polite and always followed through. I have not found another company that not only treated me as a valued customer but is also giving me the best deal in town. I highly recommend Chewy.com to everyone. Thanks! Suzanne Ypolit and Sophie

Yesterday was my first time ordering from Chewy.com. I had done a google search for a particular supplement for my dog and found it the cheapest at Chewy.com. I also ordered 4 bags of treats, some all natural shampoo and some bully sticks. I ordered all this stuff on Friday @ 9am. My entire order was on my door step, today, Saturday, THE NEXT DAY @ noon!! I am blown away and plus the shipping was FREE because I spent over $49!! Awesome prices AND one day shipping!! I am definitely a loyal customer now!! I will not shop online for dog supplies any where else! Thanks Chewy.com!!

I actually found Chewy.com through Google while trying to find the cat food my Vet prescribed for one of our cat's that has Urinary issues. Being a special type of food, I thought it would be hard to find & based off what my Vet was charging for the food through them, super expensive! Chewy popped up right away once I searched for the food & after comparing prices elsewhere, I went on a little faith knowing nothing about the company & decided to place my order. I wasn't aware of it at the time, but because the cat food is made special for Urinary issues, I needed a prescription. Chewy made it so easy! They asked for my Vet's info & said that they'd take care of getting the script! Really?! Wow! And it gets eve better! Not only does Chewy offer free shipping on all orders over $50, but they also offer $10 off your first order placed & the option to schedule automatic re-orders so you never have to worry about running out of food or forgetting to place another order! After ordering, my shipment came super fast. I expected a week or even more of waiting for the food to come in, but to my surprise it took 2 or 3 days! We immediately switched over our old cat's food to the new special food, & it was a hit. The cat with the medical concerns is very picky about food & yet he loved it! What a relief because this food was going to help safe his life! Fast forward to my first automatic re-order. I had to adjust the reorder & make it 2 weeks earlier than I had it set for because we overestimated how long the bag would last. Well, the order I placed to ship May 1st came in quickly like the first time. Then 2 days later, I got another order (surprisingly) that was shipped on May 3rd! I called customer service (which is 24 hours) & spoke with Erin. I told her there was some mistake with the re-ordering process & that I'd like to have it fixed. She was extremely courteous & told me the refund for the 2nd bag would be back on my card in 3-5 days. THEN, she said something I've NEVER heard from ANY company ever when dealing with a return... She said to please take that 2nd bag & donate it to a local animal shelter! I expected them to send me a shipping label to send the bag back to them so they could put it back in inventory. I was blown away & I'm pretty sure Erin could tell over the phone! We will without a doubt be taking the bag (a large one at that) to a local shelter & making sure they know it came from Chewy! Erin melted my heart today when she told me what to do with my return. Not only does Chewy have the best prices, best shipping & the best customer service... they have the best hearts! Just when you think there are no more businesses that care about anything but top-dollar, Chewy shows me that truly customer oriented, respectful, kind American-made businesses still do exist! I've never written a review like this, but felt very compelled to do so after my rare experience. Chewy has me for a lifelong customer & I will be sure to spread their name. Thanks Chewy!!!!

I NEVER write reviews for company websites- good or bad, I just generally don't feel the need to share... but I was blown away by their outstanding customer service and policies of chewy.com. I bought two cases of dog food that my dog just did not enjoy- I called customer service to see if I could return the unopened and unused cases, and the woman that I spoke to was happy to issue a refund after some general feedback about the product. I expected to have to go through the regular returns process, but customer service asked me to instead donate the cases that I would have returned to my local shelter. Based on some of the reviews that I have read here, this seems to be something they do often, which is just amazing. It really shows that they care about pets and the people who care about their pets! I like to buy my dog quality canned dog food and the cost of the returned items would have been over $60... a cost that this company could have easily recouped the majority of had they just had me return the products. Instead they opted to donate this cost to the animal shelter- I can only imagine how much this company donates on an annual basis based on this policy alone. Thank you so much chewy.com- you have made me a lifelong customer because of your truly outstanding customer service! The other perks of this company are incredibly fast shipping and very competitive pricing- for the products that my dog likes, chewy offers the best rates. Thanks again chewy.com!!