Chewy.comReviews of chewy.com

I just received my first order from Chewy.com, i ordered frontline flea and tick and 2 small treats for my dogs. 1. The prices were amazing, saved a bunch vs buying at my local pet store plus they gave free shipping because my order was greater than $49 another plus. 2. The package came in 2 days! that was amazing I did run into a problem, two of my applicators in my Frontline were leaking in the package, I immediately called the company and explained my issue and without hesitation, without the inconvenience of sending something back and certainly without any blaming the shipping company Chewy.com apologized and re-sent my entire order AT NO COST TO ME. They stated i will have it by Tuesday and there is no doubt it will be on door step when i get home. It doesn't matter if you have good prices if your customer service isn't good. This place is AMAZING! THANK YOU! i will definitely be a lifelong customer.

I have ordered from most of the major pet supply websites, and they pale in comparison to Chewy.com. I live about a thousand miles from where they ship and I consistently get my order within 3 days. It takes other places that long to get it out of their warehouse, but Chewy.com typically gets afternoon orders shipped the same day. Their everyday prices and selection can't be beat and their customer service is every bit as good. Once I had ordered a large bag that was due to be back in stock later in the week, and they went ahead and shipped two smaller bags immediately instead. When I order dog biscuits, they take the time to stuff the box with paper to minimize the damage, while other places just throw them in the box with everything else and don't seem to care about how they hold up in transit. Chewy.com is an exceptional pet supply retailer, I have nothing but good things to say about them.

I have been ordering my dogs' food from Mr. Chewy for a year and four months, and I have nothing but praise for this company! The orders are on time, and are always accurate. My dog recognizes the Fed Ex truck now, and I really believe its the Dog on the trucks side that she recognizes! She will bark at any other Fed Ex truck or anyone who comes down our driveway but not Mr. Chewys! Smart dog you say? Oh Absolutely! lol! I love my dog and Mr. Chewy has only the best dog and cat foods! They are nutritious and must be tasty because Maya licks her bowl clean every time! Thier Customer Service is wonderful! I made a mistake once on my order and they not only took care of it, but gave me free shipping! The folks answering the phone are always friendly and very knowledgable of all thier products! The make you feel like family, not a customer...All in all I would never use anyone else to order my dogs food from and would and have, told all my friends! Good Job Mr. Chewy..and oh yeah...YOU ROCK!!!

Since I found this site I have always enjoyed the great prices, super fast shipping and high quality of their products. Today I received an order that had a ripped bag of dry cat food inside which I called to have a return authorization and replacement sent to me. I wasn't worried about the process of getting the item replaced but was shocked (in a good way) of how fast they took care of my problem. It literally took 1 minute to get the replacement setup and was also told to donate the ripped bag to my local shelter if it looked fresh and wasn't out of date. These people really do care about our little furry friends and I will continue to be a loyal customer. Thanks again Mr. Chewy, you guys really are the best!!!

First and foremost, this company puts pets first. They have great products, great brands and great prices. Second, after I made a mistake on an order, they generously refunded me my full amount even though it was my fault. Additionally, the website is beautifully built with amazing account management tools. Autoship is easy to use and allows for one time additions, which is a great way to try new products. I will shop with this company exclusively going forward.

I am extremely happy with Chewy!! Deliveries are always correct and on time. I made the mistake of ordering too much once and they emailed me to verify my order. Most companies would have sent the order thru and then made it your responsibility for the return and credit. Outstanding customer service. I have 2 German Shepherds and I love having the food delivered to my door. Fed Ex guy may not agree:)

Truly the best place to order prescription pet food with convenience! Free shipping over $49 and the price is same as my doctor but the nice big bag gets delivered right to my doorstep :) I have the automatic shipment set up, I do wish I could choose more than 14 weeks but it's not that big of a deal because you can just delay shipment to what ever date you want very easily. A++++

I have tried almost all the food companies. I haven't had problems with any of them. I got a gift card in my dog's Bark Box for $10 off. I had never even heard of them before. I found my dogs' normal food was a few dollars cheaper and the cats' litter was reasonable so I thought I'd give them a try. The order came really fast! They sent a hand written thank you note. Not that only a note would sway me, it just shows that they care about customer service. They have a really nice selection of only quality products. I like how they now list country of origin on them. It was the only one place I could find all the products I use for my pets at reasonable prices. With four cats and two dogs, the minimum order is never a problem.