Chewy.comReviews of chewy.com

As a handicapped senior citizen, having my dog food delivered RIGHT TO MY FRONT DOOR is AWESOME!!!! The large (2) bags of dry dog food is also packaged in a secure, protected CARDBOARD BOX!! This is actually CHEAPER than the pet stores, because it saves me time & gas money (I have auto-delivery.) Plus, when I called on a Sunday afternoon to change my order (switched dog food) I instantly got a LIVE OPERATOR (Sarah) who was quickly efficient, very polite and accommodating. THIS TYPE OF SERVICE IS RARE!! That's why I refer to this site as THE BEST OF THE BEST!!!!!!

Not one to write reviews, but had to comment on the excellent service and delivery of products of Chewy.com. My very first purchase with Chewy.com involved a processing error. Was informed by company via email that order wasn't placed and that i had to reorder. Called up company to confirm, of which they apologized and explained what happen, after which i replaced the order. Long story short, cancelled order arrived the very next day and I followed up with company to see if they wanted me to reship the product back to them. they said no, there error, they will absorb. By the way, my follow up order came the very next day. They are prompt with delivery, their customer rep's were professional and courteous, and to top it off they have a great product. Very Satisfied!

I have ordered autoship on dog/cat food and treats for about 6 months now and I can say that they carry a wide selection of high quality foods, their service is outstanding and their (free at $49) shipping is lightning fast. AND they are really nice people to deal with if you have any issues. I find their prices fair, no gouging and they stock Orijen which is one of the best foods, if not THE best quality dog and cat food. I live in a dog friendly building and have turned several of my neighbors onto their website. Buy without fear. They are great!

I ordered multiple toys/treats for my Siberian husky puppy for his birthday. I enjoyed purchasing his toys from chewy.com as compared to any other website because of how competitively priced their products are. I didn't receive my package when it was originally intended to arrive, so I contacted customer service. They immediately helped fix the issue. I will be ordering more from this company. Highly recommend!

We just received our second order and are very happy with it. Of course, our three big dogs are more than happy and are eating it all up! We are all very pleased with Chewy.com and plan on coming back again and again. This site is highly recommended in that products are first class and customer service is also first class--a combination that is hard to find these days! GO CHEWY!!! from the Grindstaff Family

Since our dog developed food allergies, we hunted around online for the best prices for grain free minimal ingredient foods. Needless to say they aren't cheap...but Chewy had fantastic sales and free shipping which made the choice easy. So, we tried them out. Our food arrived fast and in great shape. However, what really made our experience was the customer service. Since our dog loved the food, and it was on a great sale, we asked Scott via chat when the sale would end. Although he didn't have an exact date he was able to give me typical length of sales, how frequent sales occur, etc. It's hands down some of the friendliest, and most helpful customer service I've ever encountered, and they are open 24/7. Whatever you guys and gals at chewy.com are doing it works...keep it up and you'll keep me as a customer for life!

I have been a Chewy customer for about 6 months and have placed two orders. The first arrived very fast and everything was as it should be - perfect. The second order just arrived this afternoon, again in record time. The order had several items packaged in one box including a porcelain pet treat jar. The jar had two quarter sized chips broken off the lip of the jar. This evening I went online to chewy.com, brought up my order and started a chat with a chewy customer service rep. It took a total of 90 seconds to explain the problem and the rep entered a no charge order to replace the broken treat jar. I had a confirming email about 30 seconds later. I make a lot of online purchases and Chewy.com ranks way up my list of excellent internet companies. Product quality, price, service - you usually have to pick two, but Chewy does it all.

As others have written, I was skeptical. But Pinkey the cat had developed food allergies. I wasn't sure what exactly it was.....chicken, seafood, grain, additives...??? So after much research (am a big "googler"...lol) I found Natural Balance L.I.D. (limited ingredients diet) in the duck and also venison flavors at Petco. Pinkey loved it, which was amazing because he is so picky and it solved his skin problems. But it was obscenely expensive!! (and if this sounds like a plug for the food...it is, but only because I hope to help anyone else who may be having the same allergy issues and happens to be reading this). So I set out to find the best mail order price (google is my friend) and did exhaustive research. Chewy.com came up first as carrying my brand and I wish I had just stopped there. Would've saved me a lot of time. Nobody else beat their price and offered free S&H. Plus, I ordered on a Thurs nite and got it Monday! That's FAST!!