Chewy.comReviews of chewy.com

They have great products and great prices. Be prepared to wait if you are on the west coast. It takes a week. Five for products. One for website accuracy about shipping times

I was a little hesitant to try a new site other than the name brands, but I risked it once and LOVED it! GREAT site and GREAT prices for dog food and treats. My dogs have allergies, etc. so they need "special" expensive food, so finding a great deal for my pups is always refreshing!

Hello, I just wanted to say how surprised I was to get my 30 lbs of dog food in two days... I was like wow... I didnt need to call customer service thus far and I am pleased with the quick turnaround for the order and I love the discount on autoships... Its awesome... You can be sure I would continue ordering from Chewy.com for long time to come. :) Thanks -- R.

I have been nothing short of impressed with the way chewy.com operates. I have ordered from them at least 5 times now, and have been using them more often now that I've switched my dogs to Orijen. They have very competitive prices and the free over $49 shipping is super fast. I did have a packaging issue with my most recent order. An item was crushed because it was, IMO, improperly packaged. I emailed chewy to let them know so hopefully things like this wont happen in the future and, after a short conversation with a customer service rep, got an email later that day showing they'd sent me the same product at no charge as recompense (a nearly $40 sacrifice on their part). I've never had a company go to such lengths without making a big fuss, and it really speaks volumes about Chewy and their commitment to customer satisfaction. I highly recommend them, and will refer friends and family from now on for all their pets needs!

I placed my first order with Chewy.com back in March and of course was a little cautious to order dog food online. Well I can tell you I would never go back to shopping in the store for my dogs again. I placed my order and received it within 3 days just as promised. The customer service rep was great! I have received two autoships since then and I couldn't be happier. Chewy.com is the cheapest for my very pricey dog food and are great about accepting coupons after the order has been recieved. One Very Happy Chewy.com Customer!!!

I usually don't write reviews but just couldn't pass up the opportunity to tell Chewy as well as readers what a great company they are to deal with. I ordered my dog a med. backpack and after 2 days when it arrived found out it was too big. My mistake. I called customers service and he not only credited my money but reordered a smaller size for me. I didn't have to do a thing. He also ask me to donate the med. to a local shelter so I didn't have to worry about sending it back. Got my second backpack within two day. Great company and will definitely be ordering from them again.

ORDER #3638573 placed 5/29/14 I've been ordering cat food from Chewy.com on auto ship since November, 2013. Recently within 2 months time they raised the price of this food $5/bag. The price increase did not make me happy but what really didn't impress me was that, after several emails back and forth with "customer service" telling me they would pass my concern on to the right people, I still had no answer as to why the huge price increase. On June 16, 2014, I mailed a letter to the Chief Executive Officer and also to their marketing department, asking why the sudden price increase, thinking they might care about their customers. As of today, June 29, 2014, I have received no response. A company that cared about their customers would find 5 minutes to make a call, send an email or write a letter. Apparently they don't care.

Their prices and shipping rates are phenomenal! 1-2 day shipping is free with a $49+ purchase, or 4.95 for anything less than that. I placed an order for a dog crate and crate liner with free 1 day shipping, but realized that I forgot to buy a box of Frontline Plus. I called them and asked if they could waive the $4.95 shipping price and give me the free 1-2 day shipping (my dog is due for her Frontline this weekend) and without any hesitation the representative said "Absolutely!". I placed the order right over the phone and everything was taken care of within minutes. I found this website at random and I'm so glad I did! They are incredible!! I will be buying all my dogs products from them now!