Chewy.comReviews of chewy.com

I placed an order on Chewy.com today for something I need in a jiffy. Since I was only charged $4.95 in shipping for this large item, I thought I was going to have to wait forever for it to arrive. I called their customer service line to find out about shipping times. First of all, a real (and polite) human being answered the phone right away. I was astonished when he told me my order would arrive in a day or so. Later that day, I found another item on their website that I wanted to order. (I'm currently caring for a gravely ill cat.) I called to see if it could ship with my existing order. Another friendly service rep, Courtney, told me the order from earlier that day had already shipped, but she would be happy to waive my shipping fee for the second item as a one time courtesy! I was speechless. Nobody else does this. I took her up on the offer. When I went to give her my credit card information, I didn't even have to open my purse, she already had it there on file. This is what customer service should look like. UPDATE 8/21/14: I want to stress again how amazing this company is. My cat passed away, so I no longer needed the supplement that had just arrived a week or so prior. The service rep said my full purchase price would be refunded immediately and told me I did not need to return the product, but encouraged me to donate it to an animal shelter. She also expressed sincere condolences. Yet again, I'm speechless.

I just love this company. I signed up for auto ship and it came quickly and without tax or shipping fee. Then another bag of dog food came before I was ready and I took it anyway. Then another bag came! I called them and they said "Just keep it. We'll not charge you!" Who ever does that? Then when another couple of bags came (and I'd cancelled auto ship) and I told UPS to take them back, Chewy didn't complain. Finally I called to get to the bottom of all the bags! And a very sweet and helpful guy figured out that I'd signed up a long time ago with a different email address! He straightened everything out, no questions asked. They are helpful, friendly, and customer oriented. I wish more companies were like this. On top of it all: they have the cheapest prices and quick (free) delivery!

They are incredible! My dog developed a pretty severe food allergy to food I bought through Chewy and I found this out at the Vet after I had just bought two more 15lb bags of the product. I couldn't continue feeding her food that was making her sick so I called customer service, explained the situation and asked if I could return the unopened bags. The customer service rep refunded me the cost of both bags and then instead of having me return the unused product he asked that I donate it to a local animal shelter or rescue. How special is that? I have nothing but good things to say about every interaction I have had with this company. They truly put dog & owner first and have one of the highest qualities of customer service that I have ever experienced!

I have been on autoship with Chewy for the past couple of years. For starters their prices are fair and products are delivered to my door like clockwork! This is only the beginning. Their customer service is astonishing. They have phoned me on a couple of occasions when they wanted to replace an item for an alternative in my autos-ship. I recently purchased a significant quantity of medication for my son's cat who was I'll... kitty passed away and when I contacted them about returning the items they requested that I donate the items! Astonishing! they were kind, sympathetic and I have never experienced such benevolence from a corporation. This must be their company policy and I just can't say enough about this organization. They are an example of how companies could/should operate. Congratulations Chewy, you've figured it out! I will ALWAYS shop with you. You guys are the best.

I had never purchased anything from Chewy before and the support reps walked me through the process and even took care of my shipping for being a 1st time customer. I will be buying from here moving forward!

We have been on auto-refill for quite some time with Chewy. We have always had great service. Yesterday we called to let them know that we had lost our 16 year old beagle, so they could take us off auto-refill. We had 3 cases of dog food left (not cheap). We asked if there was any way to return it, and pay a restocking fee. They asked us to donate the food to a local shelter, and then said they would credit our card back! This was so shocking my husband thought he had heard wrong! I am astounded that in today's world, a company would not only trust someone, but show such kindness. When we get another dog someday, I won't shop anywhere else!

I have been purchasing dog food and other pet supplies from Chewy for about two years. Customer service is top-notch and prices are amazing. They beat every other online retailer and brick and mortar store hands down. I received what may have been a bad bag of food as both my dogs had a bout with sickness. Chewy refunded the price promptly, no questions asked, and the representative expressed nothing but concern for my dogs. We are loyal and happy customers.

This has to be the most amazing company I have ever worked with! Includes every single other business I've bought from, pet supplies or not. I cannot express how much I love this company! They always have the products I need for the best prices. Its great to be able to do the autoship option with my dogs food, makes things so much easier. I wish they sold other things besides pet supplies, I would buy everything from them. Their customer service is by far the best I have ever dealt with. This is a very special company that deserves all its positive reviews. Don't waste your time w/other companies who are unreliable or more expensive.