Chewy.comReviews of chewy.com

This was my first order from Chewy. I came home from work today and saw my package right outside my door. How did they get it to me that fast, and for only $4.95 shipping?? I will make this my new "go to site" for ordering dog food. Cheaper and delivered faster than Amazon! Happy dog and happy owner. Thank you!

I can not speak highly enough about these folks! They are hands down the best online company I have ever done business with. Their customer service people are a very large part of my high marks for this company. They took great care of shipping issues of which we're not their fault but replaced without hesitation the product that was damaged by the shipping provider. But the greatest moment I shared with them occurred when we were forced to made a difficult decision due to a chronic illness that our very loved pet had the unfortunate luck to have. The girls in the customer service dept not only consoled me when I called to let them know that we would not be continuing our automatic shipments, but two days later I received a hand written sympathy card which stated at the end to call anytime if I just needed to talk! Whoever is at the helm of this company should be praised for their excellence which today is so hard to find.

We're fairly new to using Chewy.com, but I have literally never experienced such friendly, caring & professional customer service! I wish there was some sort of award I could nominate this company for! Today, our auto shipment of a 30 lb. bag of Castor & Pollux (not an inexpensive bag of food, btw) arrived with 2 small holes in the bag, & some of the food (not a lot) had spilled into the box. I called Chewy's customer service, and "Sam", a super sweet & friendly girl answered and couldn't have been more helpful and expedient--offering to replace the entire bag (shipping out tomorrow) at no charge! Now THAT'S how you do customer service--way to go, Chewy's! You've got a couple of permanent customers now in me & my husband! ;) We will tell everyone we know to buy their pet food & supplies from Chewy's!

I really would not shop anywhere else for pet products (unless they don't carry the things I want). They have the best attitude and customer service, and truly care about your shopping experience with them. I've been a very demanding customer and talked to the agents online quite a lot. Every time I walk away with total satisfaction. Their price is competitive and delivery is super fast.

Chewy states on its website that orders placed before 5 pm will ship same day. Within hours of placing the order, Chewy sends an email stating that package has shipped and order cannot be changed. However, all Chewy has done is create a shipping label and the package does not reach the shipper until two days after the shipping label has been created. I have ordered from chewy several times and this happens every time. When contacted, customer service offers apology and says aware of the issue and working on it. So, why isn't chewy truthful? Fraudulent inducement to purchase is illegal.

I had a little mailing issue with a Chewy order and was so surprised by the quick resolution and the great attitude by the person I talked with. It was the opposite of what I expected...I had only used them a few times before, but now I am always buying my pet supplies through Chewy!!!

I have been fortunate in that I have never had to order prescription food before. Now my Lab has crystals in her urine, and I have to put her on Hills prescription diet. Getting on line and looking for the best price, I spotted Chewy. I never heard of Chewy before, so before me lay the dilemma. Does lower price mean bad products, lousy service and nasty personnel? The first time with a new company is always a leap of faith, but the reviews were excellent, so I took the leap. Words cannot express my amazement and joy over finding Chewy. This company really has its head in the game. There were a few problems with getting my Vet to release the prescription, and I needed the food right away. Their personnel were wonderful; they were patient, pleasant and helpful. They called me back to discuss the problem with my Vet. When all was finally set, I received the food in one day! Thank you Chewy!!!

I ordered a washable male wrap for my dog yesterday afternoon and i was amazed that it got to me within 24hrs! I'll definitely order again from chewy.com in the near future....i also like that they have a quick reorder section on their website so i was able to order the same wrap i ordered a couple months ago without searching for it....great website!! keep up the good work!