Chewy.comReviews of chewy.com

Chewy has excellent prices on all of their products. I have ordered several times from them and their delivery time is really fast. Another plus is that their customer service is amazing! I called Chewy regarding some dog food I ordered and spoke with Joshua M. He was extremely patient, caring and went above and beyond to help me. Highly recommend Chewy.com to all pet owners out there!

I ordered Advantage 2 for my cat. I was hesitant at first since I did not know the company. However the price was excellent so I decided to try them. From the first day they emailed it was on its way via Fedex. Fedex did not deliver the day they were supposed to, although on Fedex website it stated they had delivered to my front door and the time. Tracking my package was very easy. I called Chewy.com and they were great!! Customer service was excellent. The girl told me they would reship my package. I stated I would wait one more day. It did not come the next day so I called again and told them to reship to me. That was on a Friday. I had the package on Sunday! I am not sure how they got it to me so fast but I was delighted. The advantage worked great on my cat and he is also thankful!! Chewy.com is an excellent company! Great prices, customer service and delivery. I am delighted with them!!

Best customer service of any online (or bricks & mortar) retailer I've dealt with. Truly outstanding, and in difficult situations, such as when I accidentally ordered the wrong item. Every encounter with them has been outstanding.

I seriously cannot get over how awesome this company is. My orders ship same day, they have amazing prices and their customer service is impeccable. I do not typically rave about businesses but after getting off the phone with customer service last night and getting a hassle free refund from a sweet lady who suggested I offer my cats unused food to a shelter I just have to tell anyone with pets about this website. They're the best.

I placed a large order from Chewy.com a few days ago. It arrived to me sooner than expected. When I opened the box, I noticed that one of my bags of cat litter had busted and the pellets were everywhere. I realize Chewy was probably not at fault for this. It could have, and probably did, happen in transit. I still called to let them know because the litter is $10 a pack! The guy who answered my call was wonderful. Without hesitation, he let me know that he would get another bag sent to me right away. He went as far as to have a conversation with me about my cat and pleasantly wished me a great day. I have never had that kind of experience when calling about a problem with an order. Oh, and I should mention that the products I bought from Chewy.com were WAY cheaper than those I have found elsewhere. I will be a continuing customer!

The website says: "You shouldn't have to wait to get your order! So we work hard to ship your order as fast as possible. Most customers receive their orders within 1-2 days of placing them." After reading their shipping information, I decided to place an order, as we were running low on dog food and needed some shipped pretty quickly. When I received the shipping email, it said my order would arrive in a week. Confused, I emailed the company, who told me that it would actually take longer. She said they were sold out of the food I ordered. If I had known this when I placed the order, I would've found the food somewhere else. Thinking this was a one time thing, I decided to try this website again. I ordered two days ago and my order is still processing/ has not shipped. If you expect to receive your order in 1-2 days, as the website states, I would order from somewhere else. I was also told that they use standard shipping only and they could not overnight or express ship the order. I was told shipping would take about 7+ days.

Because of new regulation, they can't ship dog food with kangaroo meat to California anymore. They called me and switched my autoship to another product. The process was done so quick and simple. Great customer service!

So happy we found Chewy.com. We have a Yorkie and a French Bulldog that love Eukaneuba Puppy Chiot Small Breed Dog Food. None of the pet stores in our area (So-Cal) carried that kind in a large bag. Only 15 lb bags. We were buying the bags weekly for $15. We found a 40 LB bag on the site and got an amazing deal for only $44! That's right $44! The cashier at Petsmart couldn't believe it either! The reason it came out so inexpensive was because they currently had a promotion: * Autoship & Save - 5% off eligible brands * 20% off order for trying autoship My savings broken down: Item(s) Subtotal: $57.99 Shipping & Handling: $0.00 Autoship & Save Discount: ($2.90) Promotion Applied: ($11.02) ---- Total Before Tax: $44.07 Estimated Tax: $0.00 ---- Order Total: $44.07