Chewy.comReviews of chewy.com

I received an auto shipment from Chewy back in July, This past weekend (now October) I finally opened my order, as it was the first time I needed the contents of the package. I ordered a 30 lb bag of dry food, and a six month supply of K9 Advantix Flea & Tick Treatment. Somehow, these two items were shipped in one large box, and the Flea & Tick medication got crushed by the large bag of food. Now, a few months after I originally received the package I open it to find a crushed box of K9 Advantix, and three of the treatment tubes had been punctured and leaked all over the packaging. Because of the mess, I threw the product away, thinking it was too late to return the product, and emailed Chewy my story, with the sole purpose of avoiding this situation in the future with another customer. I received an email response right away with sincere apologies, and notification that they were shipping me an entire replacement. Any other company would have told me that I waited to long to reach out, as I waited three months, and turned me away. However, the Chewy customer service rep totally turned around my experience. For sure, I am now a Chewy customer for life! Thank you Chewy!!!

I received my regular order of dog food for one of my dogs. Unfortunately, she was put down a few days before that. We were heart broken. What was I going to do with her dog food? It took me a couple of days to call Chewy's customer service number to see if I could return the unopened bag of food. The young lady who answered was very sweet, and considerate. She shared my pain. She gave me a full refund, which was beyond what I expected. She shared comforting words, which was very helpful. I told quite a few people of my experience. But that's not the end of it. I came home from work today to an absolutely beautiful flower arrangement! And a wonderful note from all at the Chewy family. This is the best customer service I have ever received!!! AMAZING!!!

I had heard from a friend to check out the Chewy website, so I did and ended up ordering a halter and leash for my Rat Terrier. (Overweight) I recieved the order and the halter was too small so I called customer service to arrange for a return or exchanged for a larger size. I was told just to keep the smaller one and donate it to my local shelter and they would let me order the larger one for my dog. It was so brief and pleasant!! I am impressed!! You ROCK Chewy.com I. I am a customer for life!!!

I've placed four over-the-phone orders and the customer representatives have been top notch. They have been so friendly and willing to help in anyway..plus with coupons and discounts, shipping, etc. I received purchases within three days or less. Products I ordered were less than in stores or at my vets. I will shop for all my cat food and supplies from Chewy.com from now on. Thanks Chewy for caring about your customers. Good CS (with a smile in the voice) is what makes any company thrive plus great prices and great reviews gets repeat service. Keep up the great work!!

We started having our dog food shipped about 3 months ago. We used to have to order it from our vet which was a pain because it never got to us in time. Chewy has the easiest website to navigate! ! And we get the food in 2 days! ! The autoship is so convenient and you can change it anytime. We just ordered antlers for our pups and they were so much cheaper than at the store. I love Chewy!!

Z zChewy's prices and delivery services are great, and I have been very pleased. In addition, I recently learned that their customer service is fantastic. I sent an email regarding some dog food cans that had arrived with dents. I wasn't asking for anything; I just wanted to let them know. Within an hour I received an email with an apology which said they would replace the product. Two days later the replacement arrived. I have rarely encountered such a great response. I will remain a grateful and loyal customer!

I am so glad I found Chewy.com. My diabetic dog's food was $4 a can at the vet, costing me $48 per case! The same food on Chewy.com was only $23 per case, and that is before any auto ship discounts. I was concerned that I might not be able to afford my dog with his illness but their excellent prices make it possible. Their customer service is hands down the best on the internet and when I order, my order is delivered within 2 days every time. You will not be disappointed.

Got a gift card for this site..ordered stuff ok but have to say the cost of cat litter on this site is at least $2.00 a bag higher than the avg per bag at any stores in my area.