Chewy.comReviews of chewy.com

Chewy keeps sending my vitamins in with the canned food without good packing. It has been smoothed. Called last 2 months and they replaced it no problem but they need to fix this issue. Frustrating.

Chewy.com has lousy customer service and they routinely have extremely slow shipping. The company also does NOT stand by their customer satisfaction guarantee. Good luck if you seek a refund after a bad order.

First off, they carry the otherwise expensive urinary tract care wet cat food prescribed after our cat had surgery to to unblock his urethra. Second, it's a dream to purchase regularly. Recently a can was damaged in shipment (after a year of smooth delivery). One email to make them aware - not asking or expecting anything - and 3 executives immediately fell all over themselves to make it right. They did, many times over my loss. I will be a lifetime loyal customer!

My staffie has severe allergies to just about everything and I needed to be able to buy a duck based food in large bags. Chewy's autoship option helps keep the high cost of this specialty product down. While we waited for the second shipment, delivery tracking told us it had been left by the fro door. No box . I called customer service and another shipment arrived shortly, but not before the banged up original box arrived. I have no idea what happened, I just know Chewy is a quality business I can trust for my pet... he never missed a meal!

I ordered a litter box and then realized I had put the wrong size. I called Customer Service immediately and was greeted by a friendly female. I don't recall her name unfortunately. While she was changing the size, we chatted a bit, and I told her that I was so happy to find their site and the box that I had been looking for for weeks. It's a box that I like but that is not sold at Petco or PetSmart anymore. After looking online, I found Chewy.com and was so happy to find the box that I've been using for a long time for my cat, Josie. I didn't see any other color, except dark blue, and I asked if they had it in any other colors. She said that they didn't and I told her no problem at all and that I'd take the blue. When I got my order a couple of days later, I was happily surprised to see that not only had I received a beige one, my preference, which they must have had somewhere in the warehouse, but that they had also sent me TWO boxes! I surely hope the young lady who helped me sees this because I really appreciate that she went out of her way to not only find me the color I had originally wanted, but that she asked them to send me two of them! Thank you! I will definitely order from you in the future!

I had to cancel my auto ship order with Chewy.com due to my pet suddenly passing away. Chewy sent me flowers for my loss, and a very sweet card. As hard as it was to say goodbye to my beloved Labrador, it touched me knowing they took the time, and wend above and beyond for one of their customers. I was already recommending Chewy to all of my friends for the quick delivery, great pricing and vast variety. And now, I'll add the higher level of customer service.

AS someone posted before;when they are good;they are good ;but when they are bad;they are very bad!I have placed many orders in the past.I placed another order at the start of October with the most important supplement being most important due to ill cats.I was not informed that it would take a week when I placed the order instead of the usual 1-2 days. For that vital item; if I had known that when I placed the order I would not have ordered it as I would have gone to Bark that sells similar products but wasn't opened late on weekends.When I complained I was told that I would be credited the cost of that item.When I wasn't credited I called back and they said that it would take a few more days.Why it would take so long with today's instantaneous technology;should have been a red flag.Fifteen days later;still no credit so I called them back.They said that they did and that I would have to call my bank!Really;with the too numerous to count credits that I have received over many years with numerous vendors; have never heard of such nonsense.NEVER.In brief;BEWARE if you have a problem.Do NOT waist time expecting them to rectify your problem quickly nor if you need an item quickly..They knew that this product came from their warehouse further away from me so they should have provided expedient delivery since they didn't warn me if Customer Service was important to them.MOST important was that this was for my ill fury felines!

Very very fast shipping, and good quality dog crate,we bought the XXL crate. Thanks Chewy