Chewy.comReviews of chewy.com

Usually Chewy customer service is good but I'm disappointed in my recent experience. I orderd Bravecto Plus for our cat because he had had a bad reaction to the Revolution med. With Revolution, it is a small vial with a cap that you remove. The Chewy pharmacy instructions for Bravecto just said to "follow vet instructions". I had purchased the Revolution from my vet. They were clear about REMOVING the cap. The printed instructions for Bravecto are roughly 5 long pages of very small print. I glanced over it and then opened the package, and tried to remove the cap from the vial just like with the Revolution. The vial looked the same. The contents spilled all over my gloves. Chewy pharmacy instructions should have stated " TURN BUT DO NOT REMOVE CAP" especially since Revolution directions are to REMOVE the cap, I understand that Bravecto should at least CAPITALIZE and BOLD that part which is buried deep into the five pages of fine print, but Chewy could have taken two seconds to note that important difference, Chewy made me repurchase the medicine, did not send me one at no cost to make up for this awful and easily avoidable experience,

The absolute best customer service. We've been customers for years and are very loyal to Chewy.

Corporate greed and pathetic incompetence at its finest. First time ordering from chewy, they list products they dont have which is fraud and false advertising, I ordered 2 playpens, and no one communicated anything till today days later that sorry we dont have it , so I ask why when it shows you have it in stock and 1 to 3 day delivery, and its listed twice at that. Reply I get from Chewy sorry pick something else and here's your choices well guess what in the list of choices is the same playpen I ordered, I bought 2 of them, so I reply saying this same product you claim you dont have is listed still on website and I. This list of options. But yet you dont have it, then reply is im sorry im have to send this to higher up , and nothing to refund since orders been cancelled , uh dont think so fraud company. You just cancelled the order but I dont have my money back. Now I know why ive never bought from you before. I will never ever again and I hope others read this too. Corporate fraud and greed , incompetence, pathetic and fraud you all are

Never ever will I attempt to utilize chewy.com again. Both experiences I’ve had with chewy have been exorbitantly negative. Several months ago my veterinarian suggested I utilize Chewy because she knows I am a terminally ill disabled woman who live lives on a fixed income and she is my longtime veterinarian and is a godsend. Even though they are used to making the money on the medicine they prescribe she never fails to not only send the medicine elsewhere but find promotional deals that can assist me as well as my two felines who are actually registered service animals, one who has already saved my life. She suggested in order to get their six months of Revolution I utilize a promotion that was going on with Chewy about five or six months ago. I did so. They filled all of the little inexpensive items the treats, the litter etc. on the promotion and then told me that the veterinarian refused the prescription. I spoke to my veterinarian about this and she assured me in no way shape or form did anyone at that office whatsoever refuse the prescription and that they were not even contacted. I contacted chewy back and told them to close my account because I was incredulous that they would do this. Unfortunately, several months later the eldest of the two who is now 9 1/2 years old was diagnosed with diabetes. She is the one who saved my life when I had a seizure and hit my head on the bathtub by licking me until I awoke. The emergency room doctors said had I laid there much longer with the brain bleed I could very possibly have been a victim of serious brain damage and that essentially she saved my life. Now I am doing whatever it takes to afford this disability of hers which was just diagnosed a month ago. I ordered this glucometer along with many other items totaling $149 under a shipment that said it would arrive in three days. She has already seen the vet and is on the insulin and it is imperative that I be able to take measured documentation of her glucose levels so that we can have her on the right dosage. I put this order in five days ago. I contacted them yesterday about why it has not been sent out and they stated that I just needed to verify the account and now that I’ve called them and did so it will go out immediately. When I hadn’t seen any change or received any other email other today I contacted them back to get basically a status update or see if there was anyway we could expedite it. The young woman I spoke to said it might take another 24 hours to go out but let’s see if we can get someone to expedite it. I was switched to a supervisor named Princess. At this point I had spoken to someone yesterday, someone today prior to speaking to princess, and now Princess. After my apprising her of everything I had gone through several months ago with Chewy and several of the situations I was dealing with in general as well as my local DMV having had their system compromised and my receiving several letters from the Federal Trade Commission about a year ago causing just a nightmare on earth for the last year for myself with my finances and several of my accounts but that it was actually chewy who treated me unjustly causing me to close the account six months ago she agreed to expedite the order but informed me that she has taken back the $20 E gift card that was Given for the promotion stating that I am not eligible for it because of that previous order I’d had which as she stated you yourself just informed me of. I thought I was incredulous before but I am absolutely astonished now. So after you ripped me off six months ago for 40% off of $190 order you decided you’d take the pittance of a reward I received for this $149 order in the form of $20 E gift card because for some reason she’s decided I’m not eligible? It’s literally just shameful. This is how Chewy treats terminally ill, disabled US citizens with registered service animals as pets and I thought it should be known. Fortunately I learned in the beginning of this horrific hacking incident a year ago of which I have now contacted many Tech experts who have explained to me that when it’s this insidious there’s just no resolution short of changing your name and getting a new Social Security number and I can assure you I have tried everything including a VPN to no avail. But I did learn that I should record all such calls on a small digital recorder that I have purchased and I did so. I will be contacting the Federal Trade Commission at this point because some things are just worth standing up for and my beautiful, life-saving, best friend who is a nine year-old female Maine coon/Persian mix is certainly invaluable to me if no one else. I genuinely appreciate everyone who has taken the time to read this as I am tired of large corporations advertising customer service quality and concern when they are cruel and apathetic in reality. Have a blessed day.

This is a wonderful, caring company. My sister missed a payment or had some issue with payment. When she spoke to Chewy and told the operator that she was late on her bills because our father passed away, they sent her a plant. She was shocked. I had a cat pass away and wanted to return medication. They told me to keep the medication, maybe give it to rescue, which I did. There are not many companies around that do right by their client. I highly recommend using Chewy. Excellent customer service. And thank you Operator Wendy at Chewy for excellent customer service.

I placed a fairly large order on 7/19/2025. Sadly, my 19 1/2 year old cat passed away on 9/22/2025. I knew he was passing away on the 21st. I called customer service on the 21st as I hadn't gotten my order yet. I spoke with Allison to see how I could return the order once received. She actually was able to intercept the order through FedEx. The order was being returned to Chewy as of today 9/24/2025. I can't thank Allison enough for her kind words and for intercepting the delivery on my behalf. Great customer service to say the least

This company continues to blow my mind. We just lost our their rescue and look what arrives. A vase of beautiful flowers. They kept my last two babies alive for over a year with their prompt service and caring staff and pharmacy techs and pharmacists Thank you all so much

I recently received a parcel from Chewy and noticed that one of the food packets inside had a small tear. I immediately reached out to their 24/7 live customer support, and within minutes I was connected with a representative. I explained that the packet I had just received was damaged, and without any hassle, they sent me a replacement right away. I was amazed at how fast and efficient the whole process was. The replacement arrived very quickly, and I truly appreciate the care and professionalism shown by the team—especially Maria D., who handled my concern with kindness and urgency. Chewy is a truly reliable place for all pet owners. They not only offer everything you could possibly need for your pets, but also provide outstanding customer service. I’m genuinely impressed and grateful. Highly recommended!