Chewy.comReviews of chewy.com

Stellar service. Prices are great. Received a great discount on my first order. Received my order exactly two business days from ordering. I will only get my pet supplies from chewy.com from now on.

I have used Chewy for quite a long time now. I cannot say enough about how awesome they are. If there is an issue they are on it. Prices are lower than the store but convenience puts them over the top. Customer service is consistently perfect. Now they have an app! I love chewy.com

Chewy used to have excellent customer service if anything was delivered Damaged they would happily replace it now their new policy is if you receive something damaged they want you to ship it back to them what are you supposed to do in the interim with no cat litter or food they want to offer you a partial credit to go out and buy what you need it won’t cover the cost of the item and you are supposed to wait for chewy to ship you new litter food etc. that’s ridiculous I have never been asked that until they were bought out by petco what’s the point of using chewy if you are not only having to suddenly ship back damaged merchandise and while you wait for the new items to arrive you have to go out and buy the items you ordered again isn’t that what chewy is Famous for ? They claim the Can’t fix the problem if they don’t see the merchandise today I was supposed to receive litter fedex took it back claiming I told them it was damaged I never even saw fedex so now I have no litter and after 3 calls to chewy and a call to fedex no one can tell me who told the driver to take back my litter I have no litter chewy was useless And I have 6 cats and 3 litter boxes that hold 30lbs of litter each

I highly recommend Chewy! So convient and easy to have autoshipments. FedEx did not deliver our last package, and Chewy instantly apologized and sent a replacement package. They even credited our account in order to cover the cost of a small bag of food since we were out! Won't be buying animal supplies from anyone else.

What has happened to Chewy.com? What a joke the basic premises of the company have become. Their “auto ship” program once allowed me to have food delivered as needed. It was economical and so convenient. Now, the last two times an order is to ship, I have received calls noting that food is out of stock. Since that necessitates separate shipments at later times, the phone operators want to charge additional delivery fees AND cannot tell me when food will be shipped. No longer economical and so inconvenient. No more Chewy.com.

I have ordered twice from Chewy.com and I am truly impressed with their entire company. Website is super easy to navigate. Their customer service is wonderful, and their shipping is so fast! I ordered some flea medications for my pup on 10/19 and received them on 10/20. Instead of UPS, they always send FedEx. Packages came in without being crushed or torn to pieces (yes I have had this happen numerous times with places like Amazon). Will continue to order again and again!

Love Chewy. It's the way to go. I have read some of the negative comments and must say, i don't quite understand. I have been a loyal chewy customer for about 1.5 years now and they have always taken exceptional care of me. Yes, i have gotten a pack of dog food once that was ripped. Human error. I sent them an email, asking to be careful the next time and not even 3 minutes later i receive a replacement order confirmation. A whole bag of dog food shipped at no cost for me whatsoever. I have always received 1 or 2 day shipping and whenever i had questions or needed something, they were available and super friendly at the craziest hours. No obnoxious computer created accounts or outsourced employees that you can't understand. Local. (well, fairly local). I asked them how to go about returning a collar that didn't fit my dog. They sent me a new one at NO cost, asking for the other one to be donated to a local shelter. I had to put a cat down and it came up in a conversation with a rep. They refunded me all cat items from my last order (i ordered canine and feline items), again, asking to have it donated to a local shelter. I don't think you can get any better than this. Human error occurs, but they take AMAZING care of you when you let them know. My friend who referred me to chewy has been with them for much longer than i have and has the exact same experiences. As per complains for pricing, i just have to disagree. They usually are cheaper. Granted, not always but for the most part, and if it is just a couple dollars. But i have never found them to be more expensive. The very 1 time i did, i messaged them about it and received an honorary discount. Bam. But anyway, you get a way larger variety with way healthier options than mainstream chains offer; you get to pick you stuff while sitting in the bath tub if you wanted and you get all that heavy snap delivered to your door step. $49+ qualifies you for free shipping. I have a large breed dog and one bag of dog food plus a bag of bully sticks and i get it free house. My neighbor has a eensy weensy Chihuahua and guess what - she orders every 3 months, 3 months of supply, again free shipping. I don't think it is fair for any company to expect them to pay for all shipping when ordering a $10 item. Chewy has saved me immense TIME that i got to spend with my family, saved me MONEY (sometimes a little, sometimes a lot), has increased my animals health since they offer healthy brands that are more affordable and you can't find in stores and has always taken care of me in amazing ways. You will not receive this kind of service at petco, petsmart or even local shops. I would rate it 500 stars if i could. #GoChewy

I love chewy. Their customer service is better than I could expect. Shortest wait time (like none) whenever I call, great resolutions, and most of all an actual pleasure to talk to.