Chewy.comReviews of chewy.com

The return service was amazing! Called an 800 number and talked to a real person right away. They refunded my card, said I didn't have to return the item (could donate on my dogs behalf) and they ordered me a new item with expected delivery of 1 day. I wish all shopping/returns were like this.

Cutting corners and (literally) breaking customers' backs. I've been a customer of chewy.com for over two and half years, receiving autoship orders of dog food monthly. Recently, chewy.com started packing TWO 30 lb bags of dog food into a SINGLE box. (Each bag used to arrive in its own box.) 1) The box is too small to actually hold both bags. Thus the box is overstuffed and falling apart by the time it reaches my house. 2) The box is too heavy to lift. It weighs over 60 lbs! Thus, this requires me to disassemble and unload the contents on the doorstep (last time in the pouring down rain), or wait until my neighbor's husband gets home from work to carry the overloaded box into my house. I'm sure this is a result of a cost-cutting initiative gone awry or related to the recent purchase of chewy by Petsmart. When I called customer service, the nice rep stated they could set it up to ship in two boxes like it used to, but I would have to now pay more for shipping. This is totally unacceptable. After many years of loving chewy.com I just canceled my ongoing autoship order. Additionally, the $400 of xmas gift purchases sitting in my online cart is getting deleted instead of bought. You just lost a long-time customer.

I totally recommend Chewy.com for pet food delivery. I’ve used them for several months, and love it. Auto shipment saves money off their already low price, and you can control the frequency, so if your not low by the time it’s supposed to ship, you can move the shipment date back. They even email you before your shipment is due out, so you can make those changes. They have a money back guarantee, so if you are unhappy for any reason, you have a year from the date of purchase to let them know, and they will refund your money. I had an unopened bag of the food Pierre used to eat, before he started the prescription kidney diet, and they refunded all of the money, and asked me to donate the bag of food to a local shelter of my choice! How awesome is that?!! I was not expecting a refund, because it was through no fault of theirs. They have any kind of food, toys, bones, treats, collars, leashes, pet beds, crates, and more, pretty much anything you can get at Petco, you can get from them. They are out of Florida, and their customer service rocks! The person I was on the chat with, talking about my unneeded bag of food, asked if I would email a pic of Pierre. I did that, and everyone there was saying how cute he was, and so I sent some pics of Pierre with our cats. They got such a kick out of the photos, they were talking about it in the chat! Then after, I received an email from their customer service department, thanking me for letting them refund my money and donate the food. After that, I don’t think I’ll ever go into Petco again. I’ll get all my pet stuff from Chewy!

My day has been made! I ordered 4 car seats from Chewy.com with the intention of keeping the best one for my car. I called to return the unwanted covers and the very nice and sweet sounding person on the phone said she credited my account and to just donate the unwanted covers to my local shelter. HOW COOL IS THAT!! I knew immediately where they were going!! Thank you Chewy!! You have made some dogs and some dog lovers very happy!!

I have bought many items from Chewys.com and have always had a great experience. Today was my first return and I'm pleased to say that was an awesome experience, too!

I ordered 2 ceramic dog bowls, a shampoo and conditioner. One of the bowls was broken. I emailed Chewy and provided photos, which included the size of the box it all shipped in, which was way too big. Literally about 2 minutes later, I received a reply, an order confirmation for a free bowl that will come in 1-2 business days, and a thank you for the photos, which will be reviewed with their warehouse manager for shipping improvements. By far the fastest and best reply by customer service I have ever received. They definitely have their customer service down.

I decided to give Chewy a try after receiving a coupon in the mail for free delivery, and I'm very happy I gave them a shot. First off, the products I ordered were even more reasonably priced than Amazon (didn't know that was possible), and the items arrived just two days after shipment. One of the bags of cat food was damaged (things happen in shipment), so I called customer service and was immediately able to talk to a human! Human (Linda) apologized for the damaged item, and immediately offered to send a replacement bag at no additional charge. The bag of food arrived the next day. Very impressed with the whole experience, and Chewy definitely has a customer for life.

Best customer service I've ever received from any company - ever!!