Chewy.comReviews of chewy.com

I've been using Chewy.com for a few months (at least 6 - 3 week auto-ship cycles, I'd guess) and have had 2 separate incidents where it seems the canned cat food wasn't as fresh (by appearance and my cat's reaction) as it normally is. In both cases, a Chewy representative promptly issued a refund for the item(s) and I just moved up my auto-ship to offset the absence of another case of that flavor. Excellent! This past order was received last week and I discovered that I mistakenly ordered a freeze-dried raw food for dogs. Oops. I called Chewy and explained I messed up and chose the wrong bag. Lindsey (if I can credit the CRS's name) was super helpful and replied no problem "let's get the refund started...” I was poised and ready to record a Return Authorization number but after she told me how much she refunded (over $30) she then asked which product I meant to order. I told her so she then added this item to a new order, charged my account the correct price and explained that since I was "exchanging" she would not charge me to ship the replacement bag and that I'd likely receive it in a couple of days. I was impressed! Then I asked what the RA# would be and she said we won't issue one; we'd like you to donate that bag to an animal charity of your choice! W O W! Thanks to Chewy.com, the Greater Kansas City SPCA received a bag of Primal freeze dried dog food and of course, I told them all about the experience. I hadn't reviewed Chewy yet but had it on my schedule to do so today- thanks for the forum!

I have been purchasing life-sustaining medication for my through Chewy since their acquisition of the PetSmart pharmacy. When you are purchasing mediation every 10-14 days it is frustrating when you attempt to place an order and find out the medication will be out of stock for 1-2 weeks. Why the pharmacy would be unaware that their supply is running that low and fail to contact customers is frustrating to say the least. Chewy's fails to see the principles behind the value of customers and customer service.

Super quick shipping, orders are always correct, really enjoy the convenience

I have had nothing but horrible experiences with them so many order confusions and could never meet there 1-2 day shipping they advertise.....please just go to your local pet store.

Always a great experience. Delivery is prompt and fast. We have had 2 mishaps with the orders we placed. 1 was a fault of fedex. The other, only 12 cans were shipped out of 24. I called Chewy, they replaced the entire order, NO CHARGE. That is great customer service. 5 Stars to Chewy!!

We have used Chewy for many years for RX dog food among other things. Every time I placed an order (I would make sure I ordered enough for free shipping), it was here the next day or day after. I was amazed that I did not pay for next day shipping. Anytime we had an issue (such a the dog biscuits being broken), they sent a free replacement. Recently we purchased 3 cases of RX dog food but shortly after it arrived our dog had passed (Buster Brown was 15 years old). I asked them if there was anyone that had ordered this food that they could put me in touch with as it was a sin to waste it. They immediately gave me a credit for the full amount of the order and told me to donate it to a shelter and that the shelter would love to have it. So we did that and thanked them for the unexpected credit. Today I received flowers (thinking it was for my birthday which is very soon I didn't give it another thought as I thought it was from our son). Just now, my husband said "Do you know who sent you the flowers?" I said yeah probably Jon (our son) as an early birthday gift. He said, "No, it was from Chewy". I was so touched, it brought me to tears. What company does that? Gives you a credit and sends flowers? I just wanted everyone to know that this is a company that truly cares about your pets. I think I saw a few negative reviews, so I wanted to make sure that I shared my story. Forever grateful, in loving memory of Buster Brown a heartfelt thank you Chewy. Diane Durante 973-479-6115

Customer service is top tier! They are incredible and so so nice. My order took a couple days longer than expected due to some complications with my apartment complex and they sent me my order and then refunded me for the whole purchase.

Called to return a bag of puppy food because vet told me to choose a different brand. Very easy process when i called customer service and they were very nice. Definitely recommend using chewy. Also they give tou your money back and tell you to pay it forward, by giving the food to a local shelter or someone that needs it!