Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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tnconnolly
Wide variety of food and litter choices for our cats. Prices are the best we have anywhere. Delivery within a few days. Needed to use customer service for replacement of damaged products and no problem, no hassle, replacement immediately on its way to.
Allison
I found a fraudulent charge on my bank statement. I contacted chewy as it said it was an online order. I asked what info was required, if it was just the card number or if the code on the back or zip code was required. They wouldn't not tell me. I asked for the address that it was shipped to, they would not tell me. They are more concerned with protecting a thief than they are a cardholder. I do not own a pet, but if i did, i would NEVER buy from Chewy. Absolutely ridiculous. Told me to file a police report but would give me ZERO info to give to Visa or to Police. Unbelievable. Would not even give me the order number for a purchase made on MY CARD.
Susan
Don’t know if problem is lazership or chewy but for 3 days after the day my order was to be delivered my order was held for every excuse including I live in a gated community when I don’t. Then it was they couldn’t find my address. Then they googled my complex and even though the address for delivery was the rental office they held it for an apt number. Since our doors open to the outside 911 has each unit have its own individual address even though they are not delievering it to my unit. Staples uses laser ship and had exact same issues that after 3 times stopped ordering from Staples for delievery because either it takes daily calling to get the delievery made for over a wk while hearing things totally not true like we live in a gated community or they delievery it late at night, leaving it in the elements where anyone can see it and product gets damaged. Chewy if you’re not at fault for the delay, please consider ditching Lazership as they are horrible and delay deliveries for every fake answer they can come up with until they have enough local delieveries to actually send a truck to the area. On top of everything else the order carries an item I need for my pet’s and the community’s safety and yet I’m spending so far 3 days after it was to be delivered still trying to get it delievered. Lazership sucks and I won’t be ordering again until you do business with a different delivery service.
S L.
Delivery was NEVER placed at front door as promised. Always delivered at neighbors front porch, garage doors. I would call customer service and voice complaint, never corrected over a year. BAD DEAL!!!!
Kelly M.
I received a package, totaling over $150 and received 4/9 items I ordered!!!! I’m sorry, but never have I ever had such an experience when ordering ANYTHING.from ANYWHERE on the internet. Just a total lack of customer service. Not sure I’ll ever purchase from them again. Simply astonished.
Emily B.
Chewy is the best company! Their customer service is top notch, which is hard to find with big companies these days. Keep doing you, Chewy.
Andrew
After losing our pet Chewy and their customer service department were so kind and considerate. I called to cancel the auto ship we had set up and see about returning some can dog food. Chewy would take food back said to donate to local shelter and gave our money back for food. Wow what a wonderful company. Also, week later they sent a lovely floral arrangement to express their condolences which was unexpected and a lovely gesture! Such an awesome company.
Jackie S.
We placed an order for a few items. Now, we have a PO BOX so we know for delivery to use the physical street address of post office and our box number. We've done this many times in CO. Right now we're in OK for a few months. Little did we know Chewy ONLY uses FedEx for delivery and they refused to deliver our items. Everything was returned to Chewy and we were credited our money. Chewy did nothing to fix the issue other than suggest we find another place to mail items. This was after I REPEATEDLY told them we have no other place to mail packages to. So instead of helping find another shipper like UPS or regular mail they now have lost a customer forever. And we're military so I'll be spreading the word not to shop them within our military community.
