Chewy.comReviews of chewy.com

Chewy always steps up when there has been an issue. Replacing damaged packaging. Refunding money on wrong items shipped.

I had cancelled an order with chewy due to the fact that they lie about their turn around time and shipping policy. They went and charged my cc anyhow and new even shipped the product. I have been given 3 different excuses why this happened, they can't even give you an answer. All they do is lie. If anyone needs prescriptions, try Lambert pet supply, so much cheaper.

They need to stick to food shipments.RX department lost my prescription no calls only automated emails to resend they lost the original prescription Never use them again.

Chewy is awesome! Their customer service is top-notch. Always ready to fix any shipping or order issues and responses filled with tons of fun pet-puns. They even surprised me with two custom paintings of my cats for free! The prices are basically the same as what you'd get in a brick-and-mortar pet store, and with the free 2-day shipping over $49, and my unending laziness, there's no reason for me to trek to the pet store when I can just order it on Chewy. They have everything my furbabies need. :)

I ordered a box of dog supplies, and the tracker on my phone said it was delivered, but it wasn't. So I called Chewy customer service and explained the situation, and without any question or hesitation the customer service representative told me do not worry about it and that they were going to send me another box, free of charge. The representative went on to say if I did end up finding out what happened to the other box to just keep both box's! Turns out, my entire community has been having delivery issues with FedEx. So it wasn't even their error, yet they still paid for it. Amazing company. Will put out a good word for them!

We recently lost our cat and called chewy.com to ask if we could return the Prescription food. I was told I could donate the food instead of returning it. I was very emotional on the phone while speaking to the customer service representative by the name of Andrew. He was so compassionate and sympathetic. Shortly after our conversation I received flowers from Chewy.com. I again cried but it was happy tears knowing there are people who truly care and understand what I have been going through. I will never forget everything chewy.com has done for me. I will always spread the word to pet owners that Chewy. Com is the BEST!!!!

I recently lost one of cats and it’s been cery difficult adjusting to the loss for both me and my other cat (they were litter mates). My cat who passed was on Rx food and I no longer needed to buy it. I called Chewy to see if I could return the last bag purchased. Not only did they refund the cost but suggested I try to donate the bag (no need to mail it back). A couple of days later I got a flower delivery. It was from Chewy.com and the CSR that I spoke too. I can’t tell you how much this meant to me. Not only do they have great products, delivery, and customer service but they truly do care. And they provide the best boxes for my cat to sit in.

I had set my autoship up for the same day as my pay day, but Chewy prepared my order a day early and placed a hold on my bank. Unfortunately this caused my bank to go into overdraft, with a few fees. I contacted Chewy via online chat, explained the situation, and provided documentation. They apologized profusely and refunded my account in the amount of my fees. In addition to having a great variety of products for my various pets, my orders have always showed up on time or early. I’m so grateful for Chewy.com!