Chewy.comReviews of chewy.com

Before last month I would have given them a 5 star rating. Now they are lucky it's 2 and not 1. I am autoship for my dogs medications and have normally had no problem getting them. Last month I got an email informing me there was a problem with my order and I needed to contact. I did. I was informed they were out of the medication and my order would be canceled if I did not want to order something else. It was canceled the next day. After going around and around with customer service I had to order from my veterinarian. I am on a fixed income and originally went with Chewy and autoship to be able to afford the meds for my pooch. Now I cannot pay one of my monthly bills because I have to have her medication. The markup by my veterinarian is costly. So. This month I again received an email telling me there was a problem with my order and it has again been canceled. My issue ... Chewy should be filling autoship orders FIRST before any other order is filled.... I am very disappointed, angry and sad. My dog and I should not have to suffer Chewy's negligence in this matter.

We have 4 rescue dogs and use 2 large bags a month. I am getting too old to pick it up every month. I went to sign up for the free delivery but because the bags were one penny below the minimum for free delivery the were going to charge us. Petco and petsupermarket do not. Guess who I did not go with. I did but contact their customer service and got nowhere. Unreal!!!

I get my little boy Barney's food on auto ship each month. I noticed i was running low and moved up his order to ship ASAP ( due to his special diet I can't find his food in a "regular store"). I received an email that due to COVID-19 shipping would not be the usual 1-2 days but possibly 7-10 days. As a few days passed and Barney's food was dwindling i called Chewy in a panic. The rep i spoke to was so sweet and reassuring, she checked to see if she could give me a ship date which she could not since the order was at the warehouse and preparing to ship. She informed me if i could find the food elsewhere to let Chewy know and they would reimburse me. As an essential worker I am still working and was not able to "shop" locally and could not locate it online. Within two days my order was shipped and received. But that's not the end of the story. When I got home from work I found a beautiful bouquet of flowers and they were from Chewy!!!!! Have you ever heard of a large company sending flowers to a customer?????? What a wonderful thing to do. Chewy has a customer for life and i will tell everyone how great they are!!! God bless Chewy!!!!

Really great communication and helpful company!! Fast shipping and good pricing

We place a order for the first time and we was told the order will arrive in 3 days. We never got the order I send a message and we got a robot massage back 3 time never told me when I received my order and what was going on. 3 week later finally received the order wish was super late . I will never use them ever again customer service is not friendly.

I currently work at the chewy manufacturers in sparks nevada . let me tell you if 1 person gets it. This will be another out break. They are only using procedures to keep the job running smoothly. But we still walk by each other in big groups, we still line up at the job boards. We sometimes have no soap to wash are hands . there is no hand sanitizer and such a dirty environment people open coughing in the air. People here are so disgusting. We dont even follow the 6 feet apart rule everyone laughs at the rule and working distances wont allow that, we do not follow governers request. No face mask nothing at all. It's going to hit here and hit hard for chewy very soon. Remember we touch 1000 . millions of packages a day. It's like if they get the virus they are sending a gift to youre house with what you ordered. DONT BELIEVE ME . COMMUNITY REQUEST TO SHOW VIDEO FOOTAGE BET YOU WONT ORDER FROM HERE AGAIN

I'm blown away. Chewy has always sent our orders in a speedy fashion. But we recently renewed several of our dog's needs (food and supplements) from Chewy and other sources, only for Rodney (that's our dog's name) to pass away unexpectedly a few days ago. I wrote to Chewy via their website asking for a refund for the recently-ordered items and asking for return mailing labels. They refunded all of our money and then some, asking that we donate the purchased items to our local pet shelter. During this time of social isolation because of COVID-19, I wasn't looking forward to dragging all those items to the Post Office. It's not often that you get such a show of compassion from a company, but Chewy has shown me that they are a company that shines. I'm so glad to have done business with Chewy during the lifetime of our dog!

I am on a rush ship for a special no grain dog food After not getting my order at the first of the month I contacted them and was told possibly the end of the month they never gave me any advance notice there was going to be a problem. I explained on my AutoShip why didn’t they hold back their committed customers. I was told Lady it’s just a dog😕😕🐶😡. I have them raves reviews but through this crisis they went for the bottom dollar and sold everything they could without honoring their ongoing subscribed customers. Shame on them