Chewy.comReviews of chewy.com

Top notch all around. My go-to ever since my beloved cat got sick and the folks at Chewy were so kind and sympathetic when they helped me fill a life saving prescription. I'm glad I set up an auto refill with them as my orders get priority over new customers during the covid - 9 nightmare. They even sent me an email telling me to order about three weeks early to avoid running out of cat food during the insane crush of sudden orders. I ordered early but they managed to ship the very next day anyway. I've read other reviews that said they were rude, which I find difficult to believe. I do believe the agents are swamped beyond anything they've ever faced and are doing their level best to keep the high quality of their customer service up.

Was super excited to get my cat tree! When I ordered it it clearly said 1 to 2 shipping days it’s been four days and it still hasn’t shipped nobody ever notify me that it’s gonna take longer due to the corona And when I called they told me 5/10 Business days and the lady was rude af and that’s some bs When my mom ordered she got her package fast that the only reason I ordered of of chewys I just don’t see why tell me it’s 1/2 day shipping if that was a lie

I love this company. I have 3 dogs and one cat so I order a lot from them, 70-80 lbs of food a month in fact. One of my dogs can be picky about food/gets an upset stomach with certain ingredients and so there has been a few incidences where I have had to reach out to see about returning food that made him sick. They have gotten back to me very quickly, been incredibly friendly and both times I had to return something they asked me to donate it to a local shelter and gave me a refund. I absolutely love that idea and appreciate the hassle free nature of the app and customer service alike. In addition, they have kept me informed with COVID delays and updates. Anyone complaining about delays at this point in time clearly doesn’t have the patience/understanding of what many companies are going through like Chewy. I have been impressed with the way they have handled the influx of deliveries and shipping delays. Highly recommend this company, it has the perks of a large company with many of the benefits of a small business .

Order for dog food placed 7 days ago- no email updates. Called customer svc: might be shipped in 7-10 days. Actual delivery? He couldn't say. This is supposed to be the largest pet supplies company in the world. I don't care about blaming this on covid 19- Amazon's still delivering on time. Never again.

I cannot begin to express my gratitude to Chewy. My Akita pup passed the day my order arrived. Heartbroken and still quite raw the next morning, I called Chewy and spoke with Destiny about what had tragically happened the day before. Not only was my account credited for his items (which was donated in his memory to the local ASPCA), her compassion in handling a phone call of this magnitude helped ease my pain in explaining what had happened to my beloved Ronin. 3 days later I received a beautiful bouquet of flowers with peach Roses expressing her condolences. Chewy is much more than a pet supply place. They care for their customers and their fur babies. This is what every company should strive to be. We all have feelings and devastating things do happen. I was not just a "customer", I was a grieving pet parent who needed an ear to understand. They took the time to care. I will always use Chewy for my cats. I recommend that everyone should use this company. Every business should follow this model. With many thanks and love Destiny and Chewy to be there when I needed you the most ❤

I am so extremely disappointed with Chewy.com. I ordered 4 items, one being dog food for my dog. My bad that she was running out of dog food, but in my defense, I had a knee replacement surgery which ended with complications on my recovery, so I have been unable to go out at all. My order was to include the 1-2 day free shipping. The only email I received from them was my original order confirmation. No further updates. A week later my order still show preparing for shipment. I emailed them, and told them my situation and they told me I should have received my shipment already and if I hadn’t to contact them back. Hello.... why do you think I wrote you in the first place, plus, look in your own computer system! Well the next day it finally shows shipped with tracking, but will not arrive for almost another week. What, really! Then on top of that, they charged my credit card twice for the order. Never, ever, ever again!!!!!!

Chewy has been amazing! I’ve been a customer for close to a year and a half now, and have Zero complaints. During this Covid-19 crisis they let me know that orders were being delayed, and that I might want to move up my autoship order in order to get it on time! I got my order a bit later than their usual 2 day delivery, but well within their 7-10 day estimate! As part of my order I got a squeaky ball for my dog - only when the ball arrived it was outside its packaging and didn’t squeak! I called, and they’re shipping me a new one - no questions asked! Fantastic customer service! This company cares, and their employees are helpful. Every year Chewy sends my dog Christmas and Birthday cards! Thanks Chewy!

I have been using chewy for several years now for both food as well as prescriptions. I understand due to covid-19 that shipments would be delayed on food. However, I was previously advised that prescriptions would have priority and would go out on the normal schedule. I ordered insulin for two diabetic cats, using their auto-ship program, 4 days ago. These items have still not been shipped even though I do have a prescription for them. I called customer service today and they could not give me any other information except they would be shipped within the next seven days. This is supposed to be overnight service, especially for critical prescriptions, so I'm not happy. I will give them until Monday, which is 5 days after the order, to see if it has shipped before I take further action. Not happy with Chewy's pharmacy!