Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Happy C.
Many thanks for making sure my pet Riley got his apoquel on time. You cared more than Riley’s veterinarian did. Thank you very much! Riley’s 16th birthday was yesterday & he was itch free because of you. I am a Chewy fan forever! Thanks again.
valerie
Pre-Covid-19, this was a good company to deal with. That seems to have changed since the Pandemic. As other reviewers have noted, this company seems ill equipped to deal with the challenges of dealing with customers, fulfilling orders, or anything else apparently. I've placed orders from many companies since the lockdown began and this company is by far the absolute worse in every way. I am hoping that I eventually get my order, but am less optimistic by the day. When I call to inquire, now that I'm past the stated time frame and it has supposedly shipped (although Fed Ex never updates the tracking), their customer service reps couldn't be less interested in helping me figure out what has happened to my order. Do yourself a favor and SHOP SOMEWHERE ELSE!
Cat W.
I started buying food and supplies from Chewy a long time before they sold to Petsmart. At first nothing seems different so I continued. However in the past 2 months their service has taken a nosedive. Now they try to get me to order my autoship a week or more early, and they still take 2 weeks to deliver it usually without one or more items. I think when they are out of stock they dawdle either trying to find some, while the customer order is further delayed or they try to encourage customers to order something to replace the out of stock item, usually cat food in cans. Today they sent email saying if I didn’t call them to update my order they will cancel it. Really, is that the way to treat loyal paying customers?
Kathy Lora F.
Horrible service!
Sarah R.
Just received our every 2 month supply of food for my pup. Everything looked great until we opened up on the box. Inside the box and the bag was covered in ants!!! We checked outside to see if they came in from the ground but there was no trail of ants anywhere. Which means they came from inside the box. It was absolutely disgusting and i just hope that there isn't a hole inside the bag where they went into. We checked and we didn't see anything but now i do not feel comfortable feeding this food to my dog knowing that the entire box and bag was covered in ants with a chance of ant being inside the bag. Rethinking about using chewy again.
Ana L.
Ordered puppy necessities over 2 weeks ago, told items would be received within 7-10 days due to covid19 protocols. It’s now over 2 weeks and nothing. Blamed fedex. Customer service rep was very matter of fact, obstinate and basically too bad attitude. I’ve shopped with them in the past, always treated great. This guy was awful.
Anonymous
Happy with Chewy.com customer service i hate the courier service they are using to delivery the package (ontrack) if its not misdelivered,damage,late package will arrive to you. I think they will throw your package. I hate how they careless. Worst customer service. I am fed up with their crap service. I hope chewy.com change their courier.
Scott M.
I have been a loyal customer for 2 years. I don’t understand why they are being more affected by C19 than other outfits that do similar things, but it took 2 extra weeks to get a 2”x2” box of the Purina forti-flor. Could have put in an envelope and sent, no... big box with all this packing and $5 shipping. Didn’t know Chewy was owned by Petsmart...rethinking continuing with Chewy.
