Chewy.comReviews of chewy.com

I would not recommend ordering pet food unless you have tons of time to wait for it. I placed an order for 2 types of dry dog food on April 14th. Rec'd 1 bag on the 20th. I then rec'd an email on the 25th telling me my other bag would arrive the 24th??? This made no sense and my tracking info at Chewy.com was inaccurate compared to the FedX site. April 27th I spent 20 minutes on hold trying to reach customer service, then another 10 minutes waiting for the rep to contact FedX. The rep finally asked if she could call or email me when she figured out what was going on. On the 29th - 15 days after replacing my order, I received​ a box with a 50lb bag of that was ripped open with the dog food spilled into it. The box was not damaged which tells me that Chewy.com put the damaged bag into the box. I still have not heard back from customer service.

Go to amazon its faster. Ordered test kit after 8 days called, rep said not a priority and said it should be delivered in a couple of days but no exact date. Talked to supervisor she did not care.

I have never written a review before but my beloved pit bull Bino has never been treated unfairly before either! I decided to try chewy.com for the first time to order his supplies. This was a month ago and the order is still being “processed”. Now I’m getting an email stating I need to contact them to verify my information before they can process the order. BUT THEY JUST TOOK THE MONEY OUT OF MY ACCOUNT BEFORE I COULD CANCEL! I have a bad feeling this is not going to go well when I do call!

I absolutely love Chewy having used them for at least a year! My order always arrives within 48 hours if not 12, not kidding. But with the COVID situation things have been taking a bit longer understandably. Their customer service is EXCELLENT. Returns are super easy. I rarely review companies but Chewy has earned my attention to do one! Customer service is so rare these days!

I have the auto ship now every 8 weeks, have had for about 6 months now. My dog “Dog” loves Chewy. He sees the box and goes crazy. Everyone at Chewy is so friendly and helpful, even though I have auto ship I always find things for my dog and a friends cat. You cannot go wrong, I ordered a item but turned out it was to small for my dog, I called to reorder and they asked me to donate the item and sent me another free. You can call anytime and they are so friendly and helpful. In this time of Covid-19 the company is still sending stuff out but are being very very careful for employees and Us. Go with Chewy.com your Pets will love you forever and your wallet will too

Chewy is one of the best online services I've ever used! They have amazing prices, are fast, and their customer service is the absolute best. I order from them a lot, and once I messed up an order and instead of making me exchange it, they asked me to donate it and sent a replacement. I highly, highly recommend them to anyone with pets!

I know there are hard times, but this product is taking to long to ship and the costumer service wants me to wait 2-3 days for a reply, like c'mon.

I've been using Chewy and had no issues til this last time. I ordered a bunch of stuff, paid it in full (let me repeat PAID IN FULL) and a week later they charge me again (double charge) and say it's a deposit. I've never in my 48 years ever had to make a deposit AFTER something is paid in full. Really believe Chewy is taking advantage of this virus stuff and will NEVER order through them again.