Chewy.comReviews of chewy.com

Ordered meds for my dog needing a prescription from my vet. They sent several emails letting me know that MY VET was not responding despite Chewy's efforts. After making several phone calls and getting frustrated with my vet for seemingly losing the faxes and not responding, I actually found out the it was CHEWY that was not doing their job. It took my vet personally getting on the phone with them to even get a fax sent. In the end, Chewy said they "might be too busy" to complete my order before it automatically was cancelled. Wouldn't you know it, having not heard from them for several days, I went into my account and the order disappeared entirely. They said it was cancelled w/o any notification. Order elsewhere.

Website stated product received after 3pm would be shipped out the next business day. Put in my order on evening of Wed, 7/8/20. Called my vet on, Thur. 7/9/20 and verified they confirmed my prescription with Chewy on the evening of 7/8/20. My order remained on pending prescription status through Fri. 7/10/20. Called chewy, a rep put me on hold for approx 8 min or so, then told me my vet had not verified my order and they were having them fax it at that very moment. My order remained in pending status until late morning of Sat. 7/11/20. Called my vet again and verified again they confirmed my prescription Wed (7/8/20) night. Chewy did not honor their process and had me to believe they offered faster services. They also lied about what occurred on my order. My poor yorkie had seizures on her previous flea meds, so we needed a new prescription. She was waiting on her new meds so she could go outside again. The fleas and ticks have been too severe to risk taking her out without protection. Its now Mon. 7/13/20 and i don't have my order; not scheduled to receive it until Wed. 7/15/20. Very disappointed with Chewy's services, and feel deceived by false advertisement and the details of my order. Would not recommend using this company. Update: Order finally received on Tuesday, 7/14/20. Did not deliver by the marketed time frame, and Chewy representatives are not being honest about their service.

I ordered the Royal Canin Veterinary Diet Hydrolyzed Protein Adult HP Dry Dog Food and Royal Canin Veterinary Diet Hydrolyzed Protein Canine Dog Treats because my vet prescribed it for my Chihuahua but she didn't like the food or treats and had to be desperate before she ate it. I wasn't allowed to feed her anything else beside that for 3 months to figure out if her itching was caused by something that she was eating. Because she didn't like the food I did a review saying I'd like to give it a half star if I could. Chewy saw my review and said because I wasn't happy with my purchase of $116.00 worth, ( 25 pounds of dog food and 1 pound of treats!) they refunded all of my money! I was impressed and will continue to buy from them!

Been ordering from Chewy for 4 years. Always was good, but since covid this company has let me down every order. NEVER SHIPS ON TIME, takes a week or more with no communication from cust svc, TERRIBLE TERRIBLE company now - my pets count on food from me, and when Chewy DOESNT DELIVER it then what can I do? Got to go out to the petfood store and buy it which is what I have to do today again as my order from Monday has not been delivered yet. JUst terrible cust svc, terrible business model, terrible delivery time. Id say Ive ordered 120 times from Chewy, THIS WILL BE MY LAST

IVE BEEN WAITIING FOR A FLEA COLLAR FOR MONTHS NOW.

Chewy has great customer service! I did not receive my package and they sent me my product for free again, with no hassle!

I am not sure how many years I have had an account with chewy, but my experience with them has been fantastic. The only time food was delivered late was because I forgot to order so after that I went to auto ship. Love that it is delivered to my door even in the dead of winter. We recently lost our good old boy of almost 14 years so needed to cancel food delivery. When asked why, I told the reason, was given condolences and figured that was that. Low and behold what shows up at my door a couple days later..... a dozen white roses In memory of our dog..... yes i highly recommend this company, a company that still has a heart. Thank you Melanie and Chewy.com

I received an email offer from Chewy to receive 25% off my order. There was no link to any terms and conditions. The offer was not honored. Seems like a very sketchy company.