Chewy.comReviews of chewy.com

Just wanted to say thank you Chewy.com. I called the company today explaining that I was minding my sister’s puppy since the end of June as she was in an accident and in rehab. I told them I think she’s getting a recurring order as I just saw a receipt and that we still have plenty of food. She put the the automatic 6 week shipments on hold until December and refunded her, although the order had already shipped. Further, she said to keep the order as we could use a break. That was so kind! Thank you.

Good products and selection, at a good price. Sometimes we get coupons in the mail which is nice incentive. They are better than amazon with pet stuff

I have been ordering from Chewy for my dog for some time now. I am amazed at how fast they ship my order. It started with ordering some dog treats, then canned dog food because it was so much cheaper than I could get it locally and now my dogs prescription medication. It was so easy and much cheaper to order from Chewy. I don't have to go out to a crowded store and sometimes a wasted trip, my local stores wouldn't have what I wanted. Now everything ships right to my front door.. it is tracked and I get a notice when my order is delivered. I will be buying from Chewy from now on and telling my pet owning friends they should check it out. It is easy, less expensive and delivered to your door super fast. I can't get a letter mailed to me from my own town as fast as Chewy can deliver. Very pleased.

I have an important medication for one of my cats coming from Chewy. They emailed me once saying that there was a possibility that they would be out of stock on any medications. I responded and said that with all that was going on I understood and would contact the All Feline vet to get the medicine from them (even though it is more expensive). BUT (and it is a huge bad but) Chewy responded and said they will not notify anyone when out of stock, only when the medication was back in stock. Many people with pets who gets medicine auto from Chewy might end up with a dead pet because Chewy will not let them know. To me this is extremely cruel.

I would like to say that this review was long overdue. I had one of my dogs pass away and I needed some time before I can express my gratitude to Jameelah from Chewy.com. I want to personally thank Jameelah for hearing me out and understanding my situation. My family and I were heartbroken as any family feels when they lose a member of the household. We lost Insanity on the 4th of July and I immediately contacted Chewy.com on the morning of the 5th. The representative that answered was Jameelah and I explained what happened and unfortunately I needed to cancel our automatic shipments. Jameelah understood and expressed her concern and refunded my account for the food that I already received. Jameelah was sorry to hear about our loss and she refunded my account in full, and for the unused food she recommended that I donate it to a nearby animal shelter. I was so impressed by her empathy and customer service and thanked her for understanding. Now a couple of days later we received a delivery of flowers with a beautiful letter about our dog. Jameelah expressed her concern about our loss and made sure that if we needed anything we can contact Chewy.com and they would take care of us. I was so impressed on how Jameelah went above and beyond to make sure that we felt ok in a time like this. We definitely will miss Insanity and when the time is right we will get another dog and believe me we will continue to do business with Chewy.com. Jameelah thank you for putting a smile on our face and thank you for everything.

Not only is the shipping insanely fast and the prices are great, but the customer service at Chew is always exemplary as well. They always help me with whatever issue I may be experiencing, and they come up with solutions that consistently exceed my expectations. I highly recommend working with Chewy!

I originally was using Petco for my auto deliveries. On two occasions I had such frustration with them trying to get the prescription food for my kittens. I finally had enough and switched to Chewy. I could not be happier. They are so easy to communicate with. My orders are shipped exactly when they should be and arrive in no time at all. They give me emails on what is happening and I can easily track my package. On Track is who is delivering and they are doing a great job too. I am so glad that I switched to Chewy. No hassle, great service.

Been using Chewy for many years and for the most part very happy with them. Sometimes I've noticed that they don't pack things great and some of the items arrive dented. This week I received a reminder on Wednesday that my autoship was almost ready to go out and would be shipped on Sunday. The last day to make changes was Friday. I had tried a bunch of new foods for my cats and they disliked almost all of it, so I needed to make significant changes to the order. Friday afternoon I go onlike to make the changes when I received a notice that it had already shipped. Say whaaatt?? Almost this entire order isn't wanted and I was supposed to have through Friday to make changes. So I immediately called them up and, wonderfully, someone actually answered the phone and I wasn't put into the dreaded auto phone tree. The person I spoke to was very nice and now we're in the middle of getting it sorted out. So I'm mostly happy with them and remain a customer, but as I write this I'm using the chat feature (had to contact them for a second time to continue having this taken care of) and the service agent is soooooo sloooow. Note to the wise; call them. The online chat takes forever.