Chewy.comReviews of chewy.com

I needed an order re-sent because it was delivered to my old address by mistake (no fault of chewy). I called & received my order the very next day, no charge). Very happy with chewy's service!

I have been ordering from chewy for many years and even when COVID started they tried their best to get shipments out to me. If shipments were late and I had to purchase food, I submitted receipt to them and was reimbursed. But what prompted me to write this review was the amazing concern I received from their customer service when I called and asked if I could send back a new case of food I had received , never opened and would not be able to use because my dog died. Not only was she sympathetic, I did receive a full refund and was asked to donate the cans to a local shelter but today I received the most beautiful bouquet of roses and carnations with a heartfelt note from the rep and chewy.com. Never have I experienced this kindness from a mail order company. This was above and beyond and I am truly grateful they took the time to brighten what was really not a good day.

Have ordered from Chewy for special food for our dog for the last few years. Customer service, shipping times and response are absolutely first rate , and we will always use Chewy in the future.

Chewy brightened my day with an unforgettable experience! I spoke with Victoria at Chewy a few days ago and she asked how my 2 cats were doing. Sadly My loving cats had died. I adopted another cat since then. Victoria expressed her condolences and 3 days later I received a beautiful bouquet of flowers expressing there sympathies. Thank you for the thoughtfulness. Carol

I don't normally spend time writing reviews, but the service I received today certainly has me writing one. I received my order of cat litter and canned cat food today. At first, I was disappointed because litter was EVERYWHERE. After opening the box, I noticed that the bag of cat litter had been cut open. I decided to call Chewy and let them know. My disappointment very quickly turned into amazement. I received PHENOMENAL customer service. The customer service rep (Asterid) was EXTREMELY friendly, helpful, and caring! I was told that a new bag of cat litter would be sent to me free of charge. Needless to say, I DEFINITELY recommend ordering from Chewy! Their products are great, orders ship fast, and their customer service is wonderful!

This has got to be the best place ever .... I've ordered a number of things and not once have I had a problem. I had bought joint medicine for my Pug, she was having a bit of mild side effects and when I let them know they were willing to take back the joint medicine. I did not send it back I gave it to a friend and their dog was fine. Chewy wrote me 2 days later to make sure Sassy was better. WHO DOES THIS.... Chewy does and I absolutely love them.

Wonderful customer service! I ordered a goodie box for my cat, and didn’t receive one of the toys. Wasn’t a big deal, but I contacted customer service just to see if I could get the toy. They answered back within one hour, and sent a whole entire new goodie box! I was incredibly amazed, as I didn’t expect anything back. All of my orders have been received within a week, if they haven’t been back ordered!

I used chewy for all of my dogs, we were always satisfied with the products, the customer service, and the shipping time. Sadly over the weekend, two of my boys passed and we received a package today. I emailed chewy to discuss a return and thank them for being a part of my dogs lives. They were extremely sweet and comforting, they asked me to share pictures of my boys for us all to remember them, and expressed their condolences to my family and I. They also processed my refund and asked me to donate my package to a local animal shelter or rescue rather then send it back to them. Chewy was a great experience for my pets and myself.