Chewy.comReviews of chewy.com

Missing an order from a shipment. Chatted with customer service agent Briana. She responded after I told her the issue that the missing item would ship in 24-48 hours. Then said since I've taken care of your issue I'm closing the chat. Didn't give me anytime to respond and closed the chat. Went back into chat and spoke with a Jennifer this time. Told her the situation and she tried to cover for Briana saying the were having technical issues and she probably didn't mean to close, however this was before I told her Brianas last statement. Which she immediately came back and said she shouldn't have closed the chat like that. I understand trying to cover for someone, but this was not a situation where this should have occurred. I'm missing items... I get shutdown on chat... then I get some bs story about technical issues. If this is your customer service business model IT TRULY IS HORRENDOUS.

Okay again I sent in coupons to chewy one was for 90 , two was for $5 so I called to order a bag of dog food prescription dog food and it was $118 the lady could not figure out that I can use $90 coupon she said you cannot do that I said why can't I said it's over $90 then she had to go to a supervisor this was a 15-minute conversation and she said okay the supervisor said we can use a coupon I said okay so we're going to charge your bank card and then they're going to adjust it before they send out the dog food okay well guess what they didn't do they didn't adjust it they sent out the dog food so again another time I had to call chewy four times I've dealt with chewy and the past couple months and four times they screwed it up every time I'm going to have to call Amazon cuz of Amazon except coupons for prescription dog food and if they have it or another company that's who I'm going with because I can't keep turning out like this

I’ve ordered thousands of dollars worth of items over the years. I always had a very friendly and helpful person… not anymore !!! Now when you call, it’s like you are an inconvenience to them. Oh and if they need to fix something, heaven forbid !!! They sent a box of kitty litter with a bag of bones, Because Chewy who sends out thousands of items everyday, cannot recognize that they need to wrap the kitty litter box to protect it while it’s being shipped, didn’t…. and of course, the box arrived opened and 1/2 empty. When I opened the box it was in, kitty litter went ALL over my house !!! So I called and a really snotty woman said, “take a picture”. Now, I know it’s hard to believe but I threw it in the trash to try to keep some of it out of the house, I was like, sure .. you think I’m trying to steal $10 worth of kitty litter ? After all the money I’ve spent ?” I was so mad !!!!! So she got mad and hung up, I called back and asked for a supervisor… I need your name and number… listen you twit … I JUST called !! Called a third time and some guy said he was sending another box to replace it…yeah, well tell that other one that I’m not trying to steal $10 worth of litter . Never again !!!!

They cancelled my order for no reason. I called and the young man said it would be resent and I'd get it Friday. It was not resent, I never got it, there was no record in their data that the agent I talked to had done anything at all. I desperately needed the prouct.

I first became a customer of CHEWY 10 years ago in 2016 and I have never been disappointed. As they expanded their offerings to include medicine, I have migrated my prescriptions over to them. The website, the app and the telephone customer service are all great. This last year they started a membership program for $50/year which easily pays for itself with 5% back on all purchases and no charge on all shipping, no matter how small the delivery is. Very, very happy customer.

We recently lost our beloved dog of 15yrs and today we received condolences & a beautiful flower arrangement sent from Chewy in Ned's honor. Chewy provided years of excellent service & support supplying us with many of our dog's needs and we are so greatful to them for that and can't express enough how much their kindness meant to us especially during this very difficult time. This company truly cares and goes above and beyond!

I’ve been with chewy through several state moves and about 15 years and the customer service has gotten worse. Pharmacy orders screwed up and basic auto ships not shipping with large delay when items are in stock. The company doesn’t notify you unless you call and complain. I spend a lot of money with chewy but seriously thinking about cancelling all and going a different route.

I had auto ship, chewy took the money and still after a week sent no tracking information, I did about 7 online chats,was given 2 partial refunds and still no tracking!! Then a ton of excuses,then they wanted to take money out for the next auto ship when they still had not shipped my previous order!! Very unreliable company full of excuses,yes I'm still for my refund and certainly will not be using this dreadful company, I ended up having to go to the store and spend even more money.Disgusting.