Chewy.comReviews of chewy.com

I contacted Chewy support over a week ago regarding a serious issue. During a live chat, I explicitly stated that this was an executive-level complaint. I was ignored, then told a manager would contact me. Instead, the chat was closed with no resolution. It has now been over a week, and I have received no follow-up whatsoever. This is not a delay — it is a complete failure to provide support. I am requesting immediate escalation, written confirmation that this issue is being handled, and a clear timeline for resolution. If this matter is not addressed promptly, I will continue escalating through formal complaint channels.

The only good thing is they have a warehouse/depot near us, so we get really fast shipping. Received a coupon from them in the mail that expires next week, so I tried to use it. It did not work on anything I had or even tried. It would not tell me why it would not work. Nothing was added that said it would not work with. It stated subject to promotional terms, but not listed anywhere in the mailer or online.

I have been ordering from Chewy for years. Orders are always accurate and quick to arrive but they have also gone above and beyond, which is what prompted me to write this review. Twice now, I've purchased things (food once, then a litter box) that my cats didn't like. They were quick to refund me and didn't hesitate to tell me to keep the product and donate it to a shelter. Now THAT'S a great company!

I have used Chewy for several years now and really find them so convenient. The delivery service is outstanding as I sometimes order very large and heavy bags of dog food. It’s made my life so much more easy now that I don’t have to pick them up and carry them upstairs. Very competitive prices and fantastic customer service. Super nice people!

Remembrance I called Chewy the other day to change my billing as I got hacked. I reported the change I needed to make. The customer service mentioned our three dogs. I told him Buster was no longer with us he had cancer. We finished our conversation and he acknowledged with a heart felt condolences. Today my doorbell rang and there was a bouquet of flowers from Chewy for Buster. We cried and put the flowers next to his picture on our mantel.

People at the pharmacy they clearly dont know what they are doing! Please train your staff better

They have the best costumer service out there i had a problem with my order someone answered the phone call right away no and actually spoke to a real person not all that automated crap

This month I give them a 2 because they charged my checking account a week before delivery of my almost 300.00 order. I scheduled delivery for the 4th of Jan. It still hasn't arrived so I've had to purchase food from the store for my 9 dogs! Some months are perfect, but too many are late . I have autoship set up ,but they can't seem to get it right even with a months notice! I just explained all.of this to customer service for 20 minutes, with nothing but the run around!