Chewy.comReviews of chewy.com

When our little girl Kira passed away we called chewy to stop our dog food shipments. They asked what happened we told them and not only stopped our shipments gave us credit for almost 2 bags of food we had left gave us credit for 6 months supply of flee and tick medication and told us to donate it and then much to our surprise sent flowers to our home with there condolences.what a fantastic way to run a company .

This is specifically for chewy vet visit. If they prescribe your pet medication and you need it fast get them to physically send it to a pet pharmacy near your home as they take FOREVER to ship even tho they said id have it in 1 to 2 days. That was a lie. Now my cat is suffering even more and I have no idea when the meds will be here as they use FedEx to ship (fedex is horrible). I could have picked up the medication after the vet visit at a petsmart or petco. I should not have listened to the chewy vet when she said id get it super fast. that was a lie designed to get me to order it with chewy. Deceptive company

Just tried to order petsafe litter trays. Price was good but it was supposed to give me a 20% coupon for 1st time order. It didn't work. The chat lady didn't give me a code either nor did she go and change the order. I think the coupon was a scam. I ended up not ordering.

Ordered prescription dog food from Chewy they never contacted me to let me know the script was not approved by my vet so now my dog has no food, worst company in the world for your babies don’t trust them I’m out the money till they send it back and can’t afford anymore so I guess my baby goes hungry not good CHEWY you suck

On 1/11/26 I attempted to use my Christmas gift cards. One went through without any issues. I attempted to enter in the second one.. You couldn't even read the code. Of course per usual, Customer support was no help. I was told to drive 3 hours and give it back to the person who purchased it... As if that was even an option..Every single time I have attempted to use this worthless company, it's always an issue. I plan to not allow this to slide. I will be contacting the BBB, Attorney General and Corporate office... Give me my Gift card money back!

I submitted a prescription refill for my big boy on Jan. 6. As of Jan. 11 I had not received anything so I called and was told it was being reviewed by pharmacists despite previous refills. Nobody said a word to me about a delay. He is left without meds because of their incompetence.

The cat food over the past several years has been a different consistency than what you buy at other pet stores. The purina dry food would be gritty and brittle. My cats wet food from Royal canine and other specialty brands would be either watery or dried out. This has happened several times now with different cat foods products and it is scary to think what Chewy possibly could be doing to the food or where they’re getting it from when your pets have to be on special diets. This is the last time buying food from Chewy. Petco’s food has always been consistently good quality.

Horrible experience. Wasted over an hour talking to different people to verify my account and when 2 various people said it was verified, they said it would be shipping in 24-48 hours yet 4 days go by and nothing - just pending charged and nothing sent. Careful to never add a billing address and card with a different name than your partner because apprently you will get thrown around. Called them 5 times. 2x they said I was verified. 1x on hold for almost 10 minutes and it hung up one me. 1x person said a supervisor would call me back. Never happened.