Chewy.comReviews of chewy.com

Chewy is not only a dependable vendor but their site is easy to use, their prices are competitive, and their level of service is top notch. Twice I have had delivery related issues and both times without hesitation they made things right in a cheerful manner. A true pleasure to do business with.

I’m done with Chewy. I’ve attempted to use them off and on for about a year, and every single order has had an issue. They advertise fast shipping, but that’s never been the case for me. I have placed my orders with plenty of time allowed before my animals run out of food, yet inevitably, the order shows up late and we run out. They never notify you that there was an issue with your order either. You have to get in contact with them just to receive a generic response. Right now I’m waiting for an order I placed on a Sunday. Now it’s Thursday, and it just shipped last night. The ETA is Saturday. The order contained cat food and litter. Apparently, the litter is on back order, so they decided it would be cute to delay the entire order. I only found this out after emailing them. Ridiculous to hold up the entire order because of one item. They didn’t even end up shipping the litter, so I’m waiting on the food. My cats ran out this morning, and since I have covid, I can’t go anywhere. I was offered a half hearted apology and a 10% discount off my next order. 😂😂 People really need to hold this company accountable or they will never change their business practices.

Chewy's shipping sucks azz since they sold out to petsmart. Always excuses for not getting it to me on time. I'm jus not gonna order from them anymore

This is an update on my previous review for Chewy from a couple days ago. While I was on the call, the salesperson asked how Both my dogs were doing. I informed her that Riley, whom they had on file, had to be put down in June at the age of 13. I informed her that our new dog was the I e I was calling about. She could not apologize enough. Today, I came home from work to find a ProFlowers box at my front doorstep. Yes, it was a dozen of beautiful roses with the heartfelt card attached from my salesperson and Chewy. This, after refunding me for for two things that I needed to return and was issued a full refund and told to please donate the coat and booties to a rescue or shelter. The BEST company that I have ever dealt with. Thank you Chewy❤️If I could add a pic of the roses and card, I would😊

I ordered my cat food yesterday afternoon and actually received it this morning. That is amazing! You can't usually get a call back that soon, much less your whole order delivered. Wow! Extremely impressed.

My dog unexpectedly passed away one day after his RX food shipped. Once my pup was laid to rest and I kinda got myself together I called Chewy to cancel my pup's reoccurring shipment. As much as I thought I had it together when I started explaining to the customer service representative why I needed to cancel the shipments, I lost it. He was very empathetic and was able to help me quickly and painlessly. Chewy even refunded the money for my most recent shipment of dog food and told me to donate the bag to a local shelter in SAM's name. He also told me to call back if I just needed to talk to someone. I cannot express my gratitude enough for how painless Chewy customer service made an already painful time. I have always had great experiences with this company and recommend them, but now I highly recommend Chewy and commend their AMAZING customer service representatives.

I tried unsuccessfully to get my cats prescription food from Chewy. I checked with my vet who said it would be no problem and for me to give Chewy their phone # and/or email. On Monday morning, I place the order and confirmed the phone # as there is no option to enter email. On Thursday with the website still stating authorization needed, I sent Chewy a message through their website with my vet’s email bc my vet always emails me back quickly. Friday night, I get a call from Chewy that they are going to cancel my order in 48 hours bc they haven’t been able to reach my vet. I asked if they emailed as I requested and they said NO, they sent a fax. I don’t even know if they have the right fax #. This customer service person assured me that they will email my vet. On Monday, I email my vet, explain the situation and ask if they can call Chewy. My vet emails me back within an hour to report that she called Chewy and gave verbal approval. The vet had not heard from Chewy at all previously! For a week! I wait three hours and call Chewy to confirm that they received the approval only to be told that they have no record of the phone call or approval and they can reach back out to my vet! Later that night, given how unreliable and difficult customer service has been, I call back again having decided to just cancel my order, explain the situation to yet another customer service rep who says she does see a record of my vet giving verbal approval but it must not have been transferred over to the pet diet division, yet. Unfortunately, their pharmacy / pet diet division does not seem capable of communicating internally or externally to process an order.

I have been using autoship through Chewy for the past couple years for my cats food, supplies, litter, etc. Well I had to put my last Sr. kitty down the other day and my autoship went out before I could cancel. I entered a live chat explaining what happened and to my surprise the customer service was amazing! She was sympathetic to the loss of my cat, refunded the full amount of my order and told me to donate the order to a local shelter in Mia's (Cat) name. I have never had a problem with Chewy and after this experience, I highly recommend using this company! Thank you Chewy!