Chewy.comReviews of chewy.com

Believe me people when I say CHEWY’S Customer Service is AWESOME!!!! They ship fast and on time. Speaking to Lisa (employee in Customer Service) is a delight! She is so friendly sweet and very professional. I explained why I had to return some items (due to my dog is allergic) they refund back your money without hesitation and tell you to donate to a animal shelter. Now that is awesome! I really do hope that the CEO reads this. I wish all companies can be like Chewy’s Customer Service. I definitely will order from Chewy always!! 😁 Thank you Chewy for your Excellence in Customer Service! Ms. Caribe

I lost my sweet dog Willow on the same day that her medication autoshipped from Chewy.com. I wrote an email to close my account a few days later and told them why I was closing. I got a very sweet and sincere reply from Sara in customer service. That’s a nice touch that means a lot.

Chewy was exactly the kind of experience I needed from an online store. It was a model of great prices, in stock merchandise, insanely fast delivery, despite everyone else having Covid delays, and exceptional customer service. Thank you!

Put so much stuff in one box, that the dog food bags exploded. Third time this has happened and they did not even offer to replace the exploded bag of food which is everywhere. Will be shopping elsewhere.

Chewy is amazing! I called to report my package was lost by FedEx, it's been 8 days and FedEx still doesn't know why my package was delivered to Arizona, when I live in Maryland. Chewy just said we'll replace it, the new order arrived within 2 days!! Thanks Chewy!!

I LOVE Chewy!! Excellent service-products always arrive as scheduled or often before...Quick! Associates are always super helpful and friendly! If you need to return something or even mention that a product didn’t work out they without hesitation refund your money and do not ask you to return it. Instead they ask you to donate. They sent me flowers 2 days after my dog died...seriously she refunded my recent shipment and sent me flowers. Like I said I love Chewy! Thanks y’all🐕❤️

My mother used chewy to purchase our cats food for over 3 years. She had just purchased a bed and over $100 worth of cat food. Our cat needed to he put to rest after 17 and a half years of age, leaving us with an abundance of cat food and the recently purchased bed. She called customer service and was refunded the full amount and was told to donate the food under our cats name. They also sent her a beautiful bouquet Of flowers in a nice glass vase. What a compassionate and caring way to treat a costomer after loosing their pet. I will be reccomending this company to anyone who asks. Thank you chewy.

prescription autoship order for meds was lost 3 times over 2 week period. chewy kept blaming vet. i went to vet 3rd time to see actual faxing to chewy. they still deny receiving. worst online retailer EVER