Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jody L.
Price increased 20% overnight on the chewy.com brand dry cat food we buy monthly. Not happy about that. Also, chewy.com won't allow you to mention the word "price" when leaving a review on there site. Hmmmm, I wonder why?
Tina M.
Had a shipping issue to wrong address and they reshipped at no charge. Fast friendly customer service!
Valarie G.
Ordered twice from this company and they are NOT NOT NOT good with their deliveries nor do they compensate you when they screw up. Communication LACKING with deliveries
Dr. R.
Phenomenal customer service. Competitive pricing. Found products often NOT kept in stock at the local BIG BOX per supply stores. Seamless RX only integration for prescription meds. Easy to navigate website.
Shaun Kerman L.
I have ordered from chewy.com twice. My cat had space surgery the other day and I needed to order a recovery suit for her because she was so unhappy with her cone. I put my order in and I had the merchandise in 24 hours. This happened the first time I ordered cat food. I really like the way that they truth or customers and I will order from them again.
Alex V.
I have been ordering from chewy around 2 years already, and let me just tell you that chewy Representative's are like the best. Every Rep I talk to was very knowledgeable and very Respectful. There has been times where I did not like an item I purchased and they were very concerned about my order. I sent it back and with no problems got my money back next day. There have been multiple times I have talked to a Rep and they take care of it 💯 %. I have yet had an issue with any Reps nor the Company itself. I tell my kids it's like a Chic Fila worker that I'm talking to on the phone. LoL 🤣 Keep it up Staff! Excellent Leadership skills whoever is doing the training 👍 And So far all has been AMERICAN ❤️🇺🇲🇺🇲🇺🇲❤️
Judith R.
I have been ordering from Chewy's for quite some time now and there is never an unexpected surprise as they perform just as a good reliable company should perform. But I got a surprise today as I received a 5 inch by 5 inch canvas painting mounted on a wood frame of my wonderful little dog Jake. Jake is a 12 year old puggle with some health issues I really worry about. But this gift from chewy will keep on giving for many years to come. I don't know a better way to say thank you and to say thank you. This is the nicest thing anybody has done for me in a very long time. So loving your quick deliveries and Order fulfillment, your quick reaction to problems, and always the common courtesy and politeness I've come to expect from chewy customer service I have to say that you guys finally surprise me in such a positive way. Thank you
Keri
I placed an order on Chewy for three cases of cat food, and sadly my cat passed away before she could finish them. I emailed Chewy to ask if I could return the two unopened cases. Not only did they give me a full refund without returning so that I can donate the food, I just got a knock at my door with a flower delivery with a card expressing their condolences on the loss of my pet. This is the most amazing customer service I have ever experienced from a company, and warmed my heart during this very difficult time of losing my cat during the holidays in the midst of a pandemic. Thank you Chewy!! I will for sure be a customer for life.
