Chewy.comReviews of chewy.com

Chewy.com offers POOR service and false advertising. We joined Chewy.com with the advertising promise that our dog food and other items would be shipped to our home as to arrive on or around the same day each month or every four weeks. I joined their "autoship" service to save some money with promised to ship the food every four weeks In December the food was to be shipped on the 24th. It was not moved out of their Arizona warehouse until the 26th. It is now to arrive on the 29th. I never received a message from Chewy.com offering me an idea about the delay and when the food might be shipped. I understand logistics and also understand Christmas holidays, wanting to give employees a break, COVID issues, etc. Why didn't Chewy anticipate this too? Why couldn't they have called or dropped a email note? I also get it that my shipment is just dog food, not a life threatening issue. However their advertising of great service and caring for the client does not match with their service. Chewy.com blew it and is not willing to offer an apology....just excuses.

Our baby boy Purrceaus passed away and Chewy sent us flowers for our loss. Thank you for being the amazing company you are!

I recently lost my beloved Boston Jackson, who passed away suddenly. I called to cancel my autoship of which I received one of them the day he passed. I spoke to Williston. I was an emotional mess. At times I couldn’t talk. He was the most compassionate man and talked with me. Two days later I had someone at my door. I received a beautiful bouquet from him on behalf of Chewy. It was absolutely a shock! This company is truly amazing and very caring of their customers. Thank you Chewy from the bottom of my heart ❤️!

My little ferret I had 10 years passed. I got a dozen roses the other day from Chewy. I was floored. It really brought some warmth to my broken heart! Thankyou Chewy, what a amazing company! I have never been treated so well by a company that thought so much about their customers.🥰

Best company I have ever delt with. Easy, nice, friendly and compassionate. Highly recommend. Got surprised with flowers from chewy.com today due to my dog passing. Made my day and really speaks volumes about company to be that kind.

Spoke with Nai this morning to order meds for our dog. She was so pleasant to speak with! So positive & sweet! Also knew her stuff! Great way to start off a Monday morning! A great asset to Chewy which is the BEST!

I have been using Chewy for years. I've used AutoShip, and regular shipping and it is fast! I have used them for prescription medications and they will contact the vet and request approval for me. I've even ordered insulin for my diabetic dog which is required to be chilled, and it has always arrived in a freezer package. Prices are generally a little cheaper than other retailers (and the vet). Today I received a package from my autoship and it was missing an item (first time ever). I emailed them and within 30 minutes received a response and a confirmation that the missing item was shipped out. I love Chewy.

I am so incredibly disappointed - and livid! I have been a regular customer of Chewy’s for years. I have been receiving my pet food from them on auto ship for years. I have always been thrilled with their products and their customer service. I have been a loyal customer and have always talked highly of them to my friends and family. However, today I received a new shipment. When I opened the box everything in it was wet and sticky with rodent urine and rodent droppings. It stunk to high heaven. I had to close the box, haul the entire shipment out to the trash a d sterilize everything in my house that it touched. That’s bad enough. But what really upset me was the “customer service” I received when I called Chewy’s to report the problem. The agent questioned me about whether or not there was a hole in the box that a rodent could have gotten in. I told her I did t see one, but it smells so bad and with everything in the box covered in urine, I wasn’t going to dig through it to find out. She reluctantly agreed to replace my shipment but told me that she found my story “hard to believe”. Bad enough that I had to deal with that, but to then be called a liar by the company that shipped me a box full of rat droppings and urine was more than I could take.