Chewy.comReviews of chewy.com

Our Epic Mainecoons of SWFL are big fan of Chewy and would like to share a few pics with you. Never had unresolved issue, always a great customer service.

I have never had an issue getting items and had multiple auto shop orders over the years. My 11 year old lab recently passed and the auto shop of food and supplements came days later. Contacted Chewy to see if I could return the items. They told me to donate them to a local shelter and credited me within a day! Today I received a sympathy card and beautiful hand paints rock with my dogs name. Who does that?! Thank you Chewy for making things a little easier at a time when that is very needed!

Spent almost a hundred dollars to overnight and register prescriptions for my dog. They never received either one as of two weeks later. My wife called last week they said they did receive one. No idea which one. Customer service contacted me at midnight to get details on my account. That’s great waking up at midnight to see that. Do not recommend.

I've purchased from Chewy for all 3 of my Wire Fox Terriers. My last pup, Violet, passed unexpectedly and traumatically, this past New Years Eve Day 12-31-2025. I never received flowers from Chewy as I was assured to receive whan I notified them on 1-5-2026 to stop my autoship. I called their customer service three times about this. The last time was 3-7-26. I called from the hospital where I had been admitted several days prior. Obviously, I was sad to begin with, but never mentioned this. The woman that I spoke to was nice, but she explained that it's arbitrarily up to Chewy to do that kind gesture. I guess that I wasn't one of those customers. Chewy lost my future purchases to PetSmart because of this. Flowers were a greatand kind marketing gesture on Chewy's part. I will be sure to tell all my pet friends about this and to spend their pet money elsewhere. You lost a longtime customer.... Ann Salus Family Pet: Violet

I want to send a Thank you to Chewy, Everything from delivery to customer service, they have always been the best. We received all our cat food and supplies from them for many years. Until our Senior cat crossed the rainbow bridge at the age of 21. After our cat passed and we had to cancel our orders they sent us flowers. I don't know of any other company that would be this thoughtful. Thank you again Chewy.

I meant to leave this review a while ago. I have shopped with Chewy for years, for my cats and dog. Last year I bought Organomics canned dog food as backup for my aging, raw-fed pup. Somehow I had autosubscribed, and under other circumstances I would have kept it and just cancelled future orders, but after some delay I called to return it and complain. Customer service is top rate, completely pro and polite always in my experience. But this time was different. To my grumpy, minimally communicating self, he asked why didn't want to keep it and I managed to say the words, "Because my dog died." And I knew he could hear me crying. His careful and kind words were an offering to my hard shell of grief. When flowers came in the mail, with a card from Chewy, I cried some more. It's been at least eight months since I lost him, but you know I can't write this without crying again. My grief is my own, I don't share it often. The voice on the phone, the flowers on my kitchen table, they were a gift to my broken heart. Thank you Chewy, and the man on the phone.

Chewy, as legends foretold, had incredible customer service. Since it's become available in Southern Ontario, I've made a handful of orders. They were all delivered really fast, like Amazon-level fast. And I've been sent a couple of gifts! They sent me a painting of my dog, a tag for him, and some birthday cards for my pets. So far, I'm pleasantly surprised with them as a company. They carry most of the pet supplies I need; though I wish they had a wider grooming tool selection.

I've been using chewy since 2019. My kitty had to be put down today. I had just received an order for about $200 including shipping. I asked if I could return it cuz it since it was unopened. They reimbursed me and told me to donate it. They didn't want me to have to deal with the return. Very generous and kind. Also, not once in 7 yrs did they mess an order up.