Chewy.comReviews of chewy.com

I have to say Chewy is one of the best, Now I have to explain why I am adding this review. I was on Chewy today ordering Food for the pups. I did Receive a Bday card for my big guy. 20% off your bday shop. I did purchase some chews for him. The code did not work. I went to the chat where the CSR advised go to bday shop. I asked her to direct me. She did not. Left me cart locked. I went back on chat informed them of the lock and the code not being able to be used. NOTHING no I am sorry, NO explanation for anything. I did the purchase today however I will go somewhere else. Why give a code if you can’t get what the animal likes? Makes no sense. They were great a couple years ago. Would go out of the way to help. After 2 CSR’s not a thing….If I want o be ignored I can go anywhere…Thanks Chewy it was nice while it lasted…. Sad day….

Ordered Seresto collars for my dogs and they arrive 18 hours later! Not sure how they did that but it was appreciated! We have always had reliable service with Chewy but this was impressive!

Always great. Amazing support. Any time I've encountered an issue with an order, they've always corrected it right away. Way better prices than we find at local pharmacies for meds.

I’ve used chewy for pet foods, toys, cat trees, litter, dog toys and medicine. They’ve always been on time with delivery and accurate packaging. Some things are a little more expensive but they seem to take good care of everything and work efficiently with my vets office

Not pleased at all. They canceled my order bc they couldn't reach the vet and still haven't refunded my money. Its been over 2 weeks now. Wouldn't recommend using them.

I want to take a moment to highlight this company because they truly deserve it. I absolutely love what Chewy does—their fast and reliable shipping, the care they put into every package, and their exceptional customer service. It’s rare to find a company that delivers such a consistently outstanding experience from start to finish. Every interaction feels thoughtful and professional, and you can tell they genuinely care about their customers. That level of trust is hard to earn, and Chewy has definitely earned mine. I will continue choosing them without hesitation and confidently recommend them to anyone looking for quality, reliability, and top-tier service. Truly exceptional!

Chewy's customer service is always exceptional. My only complaint is that they use FedEx, and while I have no problems with FedEx in general, when I'm ordering chicken feed, the boxes are heavy. Our driver prefers to push those boxes out of the back of the truck and into the driveway, then leave them. With an area retailer selling Kalmbach at the same price, it's easier to get feed elsewhere. I'm noticing that for many of my regular purchases, the prices locally are the same or cheaper.

Been a customer for years, recently lost our Lab of 13 years, Chewy sent us a momento commemorating our girl. Thank you, Chewy